Experience

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  Olivetti tecnost de mexico

  Jul 2001 - Sept 2001

  Ingeniero de soporte
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  Grupo ajusco

  Mar 2004 - Mar 2006

  Ingeniero de sistemas

  Administration of internal network, technical support on site and remote, get new projects to improve the net and equipment of TI through contact with providers (hp dell).Ensure the terminal citrix connection and citrix server working fine. Administration licenses of software (Microsoft Norton, McAfee and Citrix), add to new employee in the JDEdwards, and the security system by fingerprint.

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  Banamex

  Mar 2007 - Jun 2015

  Infrastructure analyst 1

  Incident Management, focus to solve the TI issues, contact and advise with several áreas of TI and Business around of world handled english and Portuguese. Supervisor in the night shift focused the last 7 years in the Financial Sector. Supervise each Agent that are on my charge, their performance, security management process and ITIL process for every incident assigned, follow up thru incident ticket properly documentation and assure the closure of those tickets.Ensure with problem Management and that has all information available to get a root cause trough best practices and and correct implementation.Develop new formats of reports for Senior audience to get a correct understand about of incidents.Teaching to new prospect to Incident Management about of best practice and follow the process of live cycle of incidents Show less

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  Sonda

  Mar 2007 - Oct 2007

  Ingeniero de soporte técnico
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  Sonda

  Jul 2016 - now

  Agente del servicio de soporte
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  The coca-cola company

  Jul 2016 - Mar 2024

  Agente de service desk

  Deliver reports and technical assistance to users, ensuring timely solution to your requirements. Provide technical support, delivering and recording all the information necessary to meet the internal requirements of the company and its customers in Mexico and Latin America.

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  Danone

  Apr 2024 - now

  Agente service desk