Experience

• 

  Ibm

  Dec 2015 - Mar 2017

  Tech support

  Gave assistance (in portuguese) to employees located in Brazil.

• 

  Amazon

  Nov 2017 - Oct 2021

  Moderated the Amazon Digital and Devices Forum providing an answer to their questions and guaranteeing a good environment of respect among users. Improved the comprehension of Amazon's Alexa devices in portuguese language.Evaluated the quality of response of Alexa devices. Supported several Amazon's platforms, through the management of social media web pages (Facebook, Instagram and Twitter) for Spain and LATAM customers.Assisted managers in decision making regarding different kinds of issues faced on social media.Mentored team members in terms of reaching KPI's goals. Gave support to customers from Brazil about order's issues.Helped the department with improvements for the quality KPI.

  • D2AS Moderator Associate (POR/ENG)

    Aug 2020 - Oct 2021

  • Alexa Data Services

    Nov 2019 - Oct 2021

  • Social Media Representative

    May 2018 - Nov 2019

  • Customer Service Associate (Portuguese)

    Nov 2017 - May 2018
• 

  Infosys bpm

  Oct 2021 - Jun 2023

  Hr ops specialist

  Handled the Onboarding processes and lifecycle including leaves, compensation changes, letter generation, personal information change, promotions, schedule change in ADP and Workday tools.

• 

  Genpact

  Sept 2023 - now

  Portuguese/english complaint analyst