Experience

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  Leen bakker

  Jun 2006 - Jan 2010

  Department manager

  During a period of 3 years I worked as an intern while I was studying for Store Manager. • Perform sales activities in all the departments of the store.• Managing weekly visual merchandise.• Coaching of new employees.• Cash register management.• Customer Service.

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  Party centrum rendering

  Nov 2008 - Nov 2011

  Waitress

  • Leadership at weddings, parties and events• Serving in restaurant and bar• Taking care of reservations

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  Querner bv

  Sept 2009 - Nov 2011

  Management assistant

  Querner is a complete and innovative franchise organization in Management Consultancy. The consultants that work with the Querner formula are experienced, passionate and focused on cooperation. This allows you to benefit from their knowledge, expertise and mutual coordination.• First point of contact for internal and external communications• Responsible for the general accounting• Agenda management and organizing meetings and taking minutes of meetings• Planning and organization of trade fair participation and training days• Monitoring of projects and action points of the franchisees Show less

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  Azteca merchandise

  Jun 2012 - Oct 2012

  Sales representative & back office manager

  Azteca Merchandise was a startup company specialized in the sales of exclusive merchandise to sport clubs, Football in particular.• Responsible for setting up various departments in the company• Developing and capturing process descriptions• General administration and document management• Recruitment and coaching of new employees• Support sales department by selling products in Germany and England

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  Anwb

  Oct 2012 - Feb 2013

  Customer service expert

  Responsible for incoming telephone traffic of the customer service department.• Informing and advising of memberships.• Advise and take out additional services and sell extra services.• Administrative handling of requested mutations.

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  Holiday and amusement park duinrell

  Feb 2013 - Nov 2014

  Supervisor attractiepark

  Supervisor amusement park Duinrell in Wassenaar, responsible for a good quality and enjoyable reception of guests in the amusement park. Daily management; managing and motivating the employees of the amusement park and department Shops & Games (team of 30 employees).Leadership Supervisor includes:• Directly motivating, coaching and supervision of the employees.• Ensure constantly optimal quality, safety, cleanliness and hospitality in the amusement park.• Providing first aid and emergency response policy when necessary.• Point of contact in case of complaints and emergencies.• Solving small technical problems.• Supervise the Shops and Games department, ensuring good administration, supplying and purchasing according to existing agreements • Support and coordination during eventsSales Reprehensive During the months that the amusement park was closed I worked at the sales department. This period I conducted telephone acquisition to companies to excite them to visit Duinrell. Show less

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  Pathé theatres b.v.

  Nov 2014 - Nov 2016

  Manager service

  As Manager Service I was responsible for the day to day operations and general performance of the theatre during my shifts. I managed a total of 25 employees and was responsible, amongst other things, for:• The supervision of the Service Employees, Hostess, Facility Staff and staff from the external security company.• The supervision of the cleaning processes in the lobby and auditoriums.• Sales of Food & Beverages, ticket sales & control. • Daily financial administration, customer service, point of contact in case of emergencies.• Coaching and motivating the employees.• Recruitment selections and additional administration• Responsible for the staff planning and running forecasts. • Appraisal and assessment interviews• The organization of events such as Ladies night, premieres, theme weeks and children activities.• Weekly purchase and coordination of food & beverages for the theatre. Show less

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  De bijenkorf

  Jun 2017 - Aug 2017

  Department manager
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  Swissport

  Jan 2018 - now

  Responsible for the daily operational activities of 3 business lounges at Amsterdam Schiphol Airport• Training and coaching employees with main focus for outstanding customer experience, excellent service • Manage optimal results by efficient planning of staff• Customer service point of contact in case of emergencies and complaints • Maintain contact with guests and clients, translating wishes and complaints to improvements for future performances• Monitor compliance and all laws and regulations in the field of safety, occupational health, HACCP and loss in products• Recruitment selection• Responsible for the staff planning and running forecasts• Appraisal and assessment interviews• Developing local SOP´sSwissport Trainer LoungesCertified trainer by Train the trainer program and deliver corporate Swissport training• Developed a complete lounge training based on local procedures and work environment• Train new hires one week in the classroom before they start working in the Swissport lounges• Training new hires and current staff on lounge specific registration systems• Training employees in customer experience, communication and customer satisfactionSwissport projectsResponsible to set up a new Aspire Lounge at Eindhoven Airport.For 3 months I have been working fulltime at Eindhoven Airport to set up and prepare the lounge, develop local SOP's, train local staff and open this new location. Show less

  • Service delivery Manager Lounges

    May 2024 - now

  • Change management

    Jun 2023 - May 2024

  • Duty Manager

    Jan 2023 - Jun 2023

  • Team Leader Lounges

    Jan 2022 - Jan 2023

  • Supervisor Lounges

    Jan 2018 - Dec 2021