Srikanth Dandugula

Experience

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  Karvy Digikonnect

  Nov 2018 - Jan 2020

  Customer Care Executive

  • Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per tele calling script.• Informing the customers about updates, deals, offers, promotions, policies, and keeping the sales funnel in motion.• Assisting them if they are facing a problem and troubleshooting it.• Ensuring the customer has a positive experience with the company.• Fostering a healthy relationship between the client and the customer.• Handling all Voice and Non-Voice Processes in BPOs & Call center. Show less

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  Cognizant

  Sept 2021 - now

  Worked full time with Cognizant and End client was Google Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user.• Meet process SLAs / metrics – productivity and quality targets within the established timelines.• Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.• Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user. • Meet process SLAs / metrics – productivity and quality targets within the established timelines. • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions. Show less

  • Data analyst

    Sept 2021 - now

  • Business Analysis Consultant

    Sept 2021 - now