Francoise Aktash

Experience

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  Bellenden Plumbing and Heating

  Jan 2005 - Jan 2006

  Office and Accounting Manager

  I was instrumental in leading daily office operations and general administrative and accounting functionsfor this companyHighlights from my role include:► Minimising expenditure by effectively determining quantity of required office supplies► Increasing productivity by implementing a new office and accounting system► Assuming responsibility in planning and designing bathroom suites

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  Lloyds Banking Group

  Jan 2005 - Jan 2005

  Personal Account Manager

  I was responsible for strengthening relationships with clients by meetingtheir day-to-day banking and financial requirementsHighlights from my role include:► Advising clients on the most appropriate products and services while promoting company’s products► Investigating and swiftly resolving enquiries or complaints to guarantee client loyalty► Decreasing customer debts through detailed account analysis focused on delivering substantial costsavings

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  Tarmac

  Jan 2006 - Jan 2007

  Plant Administrator

  I provided exceptional administrative and organisational support to enable seamless office operationsHighlights of my role include:► Applying expert insight when overseeing pricing and deliveries► Conducting a wide array of administrative duties, including filing and end of month accounting► Delivering high levels of customer service while solving complaints and addressing enquiries

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  Universal Bank

  Jan 2008 - Jan 2009

  English Customer Representative

  Within this role, I assisted a large number of customers, ensuring a precise identification of their needsand delivering tailored solutionsHighlights from my role include:► Building customer confidence by providing clear financial advice to clients with varying levels offinancial understanding► Ensuring accuracy and attention to detail when conducting due diligence for new clients► Achieving high levels of customer satisfaction through efficient service and prompt resolution ofissues Show less

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  Türk Bankası

  Feb 2009 - Aug 2011

  English Customer Representative

  As an English Customer Service Representative, I maintained exceptional relationships with a variety ofcustomers, swiftly solving issues and enquiriesHighlights from my role include► Exceeding targets and securing new business► Contributing with marketing strategies and potential new products to boost sales

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  The English School of Kyrenia

  Feb 2013 - Dec 2019

  Boarding House Mistress/Teaching Assistant/Assessment Coordinator

  Whilst working at The English School of Kyrenia, I enjoyed a rewarding career marked by a series ofpromotions to roles with increased responsibilityHighlights from my role include:► Showcasing strong leadership and organisational abilities while directing house staff, administrationand pastoral care► Creating tangible benchmarks, procedures and recording systems to ensure pupil achievement andprogress► Strengthening efficiency through development of an Excel spreadsheet aimed at easing access todata for 500 students Show less

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  St George's School, Harpenden

  Jan 2019 - Jul 2023

  Deputy Head of Crosthwaite House (Boarding)

  In my present role, I support the Head of Boarding House, taking responsibility for the day-to-day operation ofthe boarding programme, providing supervisory support to House Parents and other staffHighlights from my role include:► Spearheading administrative duties with speed and accuracy, such as devising reports and careplans, overseeing house staff and promoting continuous improvement by assisting colleagues in theirrole► Directly contributing to the strategic development of the house and implementation of policies and procedures► Taking charge of pastoral care, including chairing bi-weekly meetings to address issues and concerns Show less

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  Nannies 4 Grannies Ltd

  Jun 2023 - now

  Office Manager