Dinu Zberea

Experience

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  BC "Moldova-Agroindbank" S.A.

  Aug 1999 - Jun 2005

  Marketing specialist

  . Develop and implement bank marketing support related to credit and debit cards;. Realize the control, informational and logistical support to the regional development specialists in 45 branches;. Embossing and imprinting of large volume of credit and debit cards, troubleshooting and maintenance of the equipment.

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  Nordia Inc.

  Jan 2006 - Jun 2006

  Customer Service Representative

  • Provide to Bell customers all pertinent information on the products and services offered;• Assist users on various subjects by answering questions, selling products and services, updating customer's files and resolving difficult client inquiries by following established procedures;

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  RBC Bank

  Jun 2006 - Apr 2007

  Fraud Prevention Agent

  • Process incoming calls concerning lost and stolen Visa cards, fraud prevention and risk situations management;• Complete security reports and ensure that the credit cards are blocked to prevent any possibility of fraud losses.

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  Scotiabank

  Apr 2007 - Oct 2007

  Personal Banking Officer, Mutual Fund Representative

  • Opening of new accounts and accounts’ maintenance; • Prepare and offer credit products – credit cards, loans and mortgages;• Investment counselling and promotion of banking products and services.

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  Accounting bureau Jacques Senez Adm A CMC

  Oct 2009 - Nov 2010

  Accountant, Team leader

  • Bookkeeping;• Bank reconciliation;• Preparation of balance sheets and financial statements;• Over phone and direct corporate customer service;• Office coordination and quality monitoring of the team work.

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  IKEA Canada

  Feb 2011 - Jun 2011

  Customer Service Representative

  • Accept incoming calls from customers and respond to hotline entries in timely, polite and helpful manner; • Provide customers with information on products and services including features, benefits and availability;• Resolve customer issues by collecting pertinent information, informing customer of options and finding an acceptable solution.

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  Service Canada

  Feb 2012 - Mar 2012

  Citizen Services Agent

  . Communicate information to clients by phone, on their rights and obligations relating to Employment Insurance benefits, programs, services and options available;. Determine eligibility and entitlements to employment insurance benefits;. Obtain and analyze client information and correlate with Service Canada databases;. Assess and resolve problems related to citizen/residents claims in progress, and take corrective measures concerning their benefits based on Government legislation and policies. Show less

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  Correctional Service of Canada

  Apr 2012 - Oct 2012

  Records Management and Filing Clerk

  . Overseeing the day to day retention and destruction of inmate records in a hybrid records system;. Maintaining Records Management Program including records inventories and databases, including updating main inventory lists and adhering to National standards;. Research and analysis of historical cases, gathering of the key information and short-reporting it to superiors;. Assist with the implementation of paperless strategy, including file purges and project implementation;. Handling inmate files and information, boxing and classifying sensitive information according to a bar code system. Show less

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  Service Canada

  Oct 2012 - Aug 2015

  Citizen Services Officer / Payment Services Officer

  . Communicate information to clients by phone, on their rights and obligations relating to Employment Insurance benefits, programs, services and options available;. Determine eligibility and entitlements to employment insurance benefits;. Obtain and analyze client information and correlate with Service Canada and other government databases;. Assess and resolve problems related to citizen/residents claims in progress, and take corrective measures concerning their benefits based on Government legislation and policies. Show less

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  Canada Border Services Agency | Agence des services frontaliers du Canada

  Mar 2013 - Apr 2014

  Administrative Support Clerk

  • Processing, analysis and verification of various financial transactions in SAP;• Pick up of low-risk transactions to be post-payment reviewed using statistical sampling;• Mail processing and date-stamping of section 34 of Financial Administration Act reports;• Classification and storage of various Financial Administration Act reports and supportive documents;• Administrative support and assistance to internal clients of the agency.

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  Statistics Canada

  Aug 2015 - Aug 2016

  User Support Technician

  + Hardware configuration, troubleshooting and client support for workstations, LAN and WAN all-in-one centers, printers, scanners, fax machines and applications using documented procedures and ad hoc;+ Administer user accounts, passwords and access privileges (AD), and maintain access control to various informatics services for 35 local users;+ Identify, diagnose and successfully resolve technical, connectivity and security problems on workstations, switches and routers; properly document network troubles (in HEAT) and escalate complex cases to remote support service teams. Show less

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  Public Services and Procurement Canada | Services publics et Approvisionnement Canada

  Jul 2018 - Jun 2020

  IM/IT Support Technician, Infrastructure / Operations
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  Statistics Canada

  Jun 2020 - now

  System Administrator, Team Leader
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  Public Services and Procurement Canada | Services publics et Approvisionnement Canada

  Sept 2021 - now

  • Senior Informatics Specialist, Infrastructure / Operations

    Apr 2022 - now

  • IM/IT Support Technician, Infrastructure / Operations

    Sept 2021 - Apr 2022