Erika C.

Experience

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  Scranton Times

  Jul 1996 - May 1997

  Newspaper in Education Coordinator

  • Generated corporate sponsorships for NIE program• Developed curriculum for NIE based programs in schools and facilitated classroom teachings• Grew circulation of morning distribution of newspaper by 150%• Developed and created partnerships with schools in order to enhance the learning capability for students using a newspaper

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  The Times Leader

  Jul 1997 - Jun 1998

  Advertising Account Executive

  • Maintain assigned account bases while developing new accounts. • Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible. • Provide clients with estimates of the costs of advertising products or services. • Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising.• Identify new advertising markets, and propose products to serve them. • Prepare promotional plans, sales literature, media kits, and sales contracts, using computer. Show less

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  Boomerang Kids Consignment

  Apr 2008 - Jun 2010

  Small Business Owner

  • Direct or coordinate an organization\'s financial or budget activities to fund operations, maximize investments, or increase efficiency.• Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.• Deliver speeches, write articles, or present information at meetings or conventions to promote services, exchange ideas, or accomplish objectives.• Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.• Establish departmental responsibilities and coordinate functions among departments and sites. • Direct non-merchandising departments, such as advertising, purchasing, credit, or accounting. Show less

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  Giggle Factory

  Jun 2010 - May 2013

  Operations Manager

  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members,organization officials, and staff members as necessary. • Manage staff, preparing work schedules and assigning specific duties. • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits. • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. • Direct non-merchandising departments of businesses, such as advertising or purchasing. Show less

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  Massage Envy

  Aug 2013 - Dec 2014

  I played a key role in ensuring the smooth operation of the business. I was able to change directions quickly, work independantly and was comfortable operating with ambiguity, multi-tasking, meeting deadlines. Reporting directly to owner, I set a positive, collaborative, energetic and enthusiastic tone for the team and drive cross group collaboration and accountability. Provided executive level support to franchisees, employees, vendors and trainers Acted as a liaison between employees and owners Made decisions for clinic while owner was absentComplex scheduling of employees and therapistsPlanned and coordinated all staff & off site trainings Created/updated administrative processes, policies and best practices as needed Responsible for hiring/terminating employees and ensuring all HR information is accurate Maintained top 10% status of clinics in the nation through operations Organized details of special events, travel arrangements and corporate agenda Managed front-end operations to ensure friendly and efficient transactions. Managed ‘top level/senior’ clinic that performed over 2800 massages a month with a client base of 2100 members Show less

  • Clinic Adminstrator

    Nov 2013 - Dec 2014

  • Customer Experience Sales Manager

    Aug 2013 - Nov 2013
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  Massage Envy Spa Bellevue Eastgate

  Dec 2014 - Jan 2016

  Clinic Administrator
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  Xtreme Consulting Group, Inc.

  Jan 2016 - Oct 2016

  Business Administrator

  Provide complete administrative support for two managers in USCMO organizationManage complex calendars and scheduling meetings based on ROB, anticipating the need for meetings at crucial timesUpdating and maintaining org ROB calendar including big rock meetings, which are crucial to the direction and focus of the org. Onboarding new admins with previous and no experience, guiding and leading the team.Plan & coordinate travel for manager & teams, booking airfare, hotels, car rentals and visa/passport processing for international and domestic trips. Working with teams in the field to make sure my managers time is used wisely. Coordinating meetings in different time zones in MS offices all over the world. Reserving work space and meeting space for manager.Maintain Team HeadTrax and MSS (Manager Self Service) tool for team of 60+ people, updating transfers, new hires, opening/closing requisitions for org.Create and update PO requests, vendor/contingent staff setupOrganize and coordinate offsite meetings and events: location selection, set up, audio/visual equipment plus preparation of SharePoint documents Show less

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  Microsoft

  Nov 2016 - now

  DEMONSTRATED AREAS OF EXPERTISE Planning, Organizing & Executing • Collaboration with business manager and team members • Analytical/critical thinker • Trusted Advisor • High level of Interpersonal Skills and Self-Awareness • Team Building & Leadership • Recruiting • Facilitating Trainings • OnboardingOperations and Project Management• Aligns senior management and stakeholder priorities to a shared vision. Serves as a divisional resource and subject matter expert for complex and confidential information. Uses discretion to determine a distribution plan for confidential internal and external communications.• Contributes his or her awareness of the rhythm of the business (ROB), key business timelines and deliverables during planning discussions for timely action. Balances multiple timeframes, while maintaining execution excellence in the business. • Identifies impact and risks across the organization and proactively communicates to partners and key stakeholders.Data Integrity and Management• Maintains organizational or executive information with confidentiality and integrity. Uses discretion to make decisions within his or her area of responsibility.• Provides complex calendar management and time planning support to his or her manager(s) and/or team.• Enforces the accuracy of complex data within Microsoft systems and tools to meet compliance standards. Uses advanced features of Microsoft products and tools to customize data. Creates and analyzes complex data to make discretionary decisions that affect the business group. Policy and Procedures• Applies subject matter expertise to communicate, explain and enforce policies and procedures defined by the business and company for consistency and clarity.• Understands and recognizes the importance of confidentiality within business.• Recognizes opportunities to provide administrative and staffing support to grow and enhance the business Show less

  • Recruiting Operations Manager

    May 2022 - now

  • Events PM & PM Lead

    Mar 2020 - Jun 2022

  • Recruiter

    Oct 2018 - Mar 2020

  • Recruiter/Executive Assistant

    Jan 2018 - Oct 2018

  • HR Executive Business Administrator

    Nov 2016 - Jan 2018