Victor Iweanya

Experience

• 

  Biseni Secondary School

  Nov 2014 - Jan 2015

  Government subject Instructor / Corpers’ Liaison O

  • Managed and compiled the database of 89 corps members.• Conducted monthly payment vouchers for all corps members.• Paid one-on-one attention to each student while maintaining focus on the overall group dynamics and applied positive reinforcement methods to redirect negative behaviours.• Implemented student discipline measures, decreasing classroom disruptions by 80%.• Used variety of teaching techniques to encourage students’ critical thinking and discussion through a concise lesson plans and lesson notes.• Coordinated after school tutoring hours to help students in need of extra attention.• Member of an ad-hoc body set up to investigate a burnt male hostel etc. Lihat lebih sedikit

• 

  MTN Nigeria

  Feb 2016 - Feb 2018

  Customer Service Representative

  • Provides customers with necessary information concerning MTN Products and services• Resolves customers queries and issues• Resolves customers handset related issues• Follow up appropriately and escalate pending issues yet to be resolvedTo the appropriate channel• Use of Enterprise Resources Planning Customers & Billing System to register subscribers, activate SIM swap, suspend (Hard or Soft) subscribers, migrate or upgrade and services, Invoicing and reconciling, processing sales of logical and prepaid airtime, processing retail returns (Dead on Arrival), Bill payment (Value Added Services) and all pre-paid sales etc.• Ensure customer understanding of the solution and providing extra customer education on products, pricing, promotions, procedures, and other important issues• Suggest information on product and services Lihat lebih sedikit

• 

  AVA LIFESTYLE

  Jan 2018 - Jan 2022

  Project Manager

  - Conducted research and survey on the current fashion trends.- Coordinated and collaborated with the production team in producing quality products.- Boosted sales revenue by skillfully promoting diverse Service options.- Created plans and communicated deadlines to ensure projects were completed on time.- Drove operational improvements which resulted in savings and improved profit margins.- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Lihat lebih sedikit

• 

  MTN Nigeria

  Jan 2018 - Jan 2018

   Provided customers with necessary information concerning beneficial products andservices Followed up appropriately and escalate pending issues yet to be resolved to theappropriate channel Used Enterprise Resources Planning Customers & Billing System to registersubscribers, activate SIM swap, suspend (Hard or Soft) subscribers, migrate or upgradeand services, Invoicing and reconciling, processing sales of logical and prepaid airtime,processing retail returns (Dead on Arrival), Bill payment (Value Added Services), andall pre-paid sales. Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting. Collaborated with I.S, MNP department, etc., to resolve customers queries and achievepremium service delivery Increased customer satisfaction by 50%, by resolving issues through the use of criticalthinking to break down problems, evaluate solutions, and make decisions, especiallyirate customers. Increased business Profitability by 10%, through cross-selling and upselling ofproducts and service. Increased and maintained business clientele through excellent customer delivery. Lihat lebih sedikit • Handling and ensuring daily activities are strictly followed and maintained • Offer advice and authorize special adjustment to suit required situation to enhance productivity• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members• submit regular reports to management and seek new ideas and strategies to improve performance .Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all time• Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all time Lihat lebih sedikit

  • Customer Service Representative

    Feb 2016 - Jan 2018

  • Customer Relationship Management Team Lead

    Jan 2018 - Sept 2018
• 

  BetBonanza

  Apr 2022 - now

  responsible for managing and developing relationships with affiliates to promote our products and services. I work closely with our team to create and execute an affiliate strategy that aligns with our business goals and objectives. This includes identifying the right affiliates to work with, setting commission rates, and developing promotional materials.In my role, I build and maintain strong relationships with our affiliates, ensuring they have the support they need to succeed. I monitor their performance, use data and analytics to optimize our affiliate program and stay up-to-date with industry trends to ensure our program remains competitive. Lihat lebih sedikit

  • Affiliate Manager

    Apr 2024 - now

  • Affiliate Executive

    Jan 2023 - Apr 2024

  • Telemarketing Agent

    Apr 2022 - Jan 2023