Adem Nouasria

Experience

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  COP market

  Jan 2017 - Jan 2020

  Sales Promoter

  - Direction of initiatives aimed at promoting and boosting product sales, with the goal of increasing market presence and revenue growth.- Engagement in direct communication with customers, ensuring prompt and effective responses to their needs.- Prioritization of customer satisfaction by delivering exceptional service, surpassing customer expectations to ensure their contentment.

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  British Council

  Dec 2019 - Mar 2024

  As an IT Equipment Coordinator, I specialize in managing and overseeing the lifecycle of IT assets within an organization. My role involves the procurement, deployment, maintenance, and disposal of hardware and software resources, ensuring optimal performance and efficiency. I work closely with various departments to identify their technology needs and provide timely support and solutions. I also led the IT setup and coordination for new premises projects, ensuring seamless integration and operational continuity. Show less - Provided excellent customer service to visitors by addressing their inquiries, resolving encountered issues, and ensuring a positive experience.- Managed a significant volume of inquiries via phone, email, and in-person, demonstrating strong communication skills and great patience.- Contributed to organizing and executing events such as SILA 2023, SAG Events, ensuring the smooth running of these activities and participant satisfaction.- Efficiently handled administrative tasks including file management and schedule coordination.- Worked closely with team members to maintain a welcoming and organized environment for both visitors and staff.- Actively participated in improving customer service procedures by providing feedback and suggestions to optimize processes. Show less

  • IT equipment coordinator

    Jan 2024 - Mar 2024

  • Customer Relations Coordinator

    Sept 2023 - Mar 2024

  • IELTS invigilator

    Dec 2019 - Sept 2023
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  APCS

  May 2021 - Jan 2023

  Supervisor and zone Manager

  - Supervision and management of the advertising process, ensuring its effectiveness throughout campaigns.- Leading and overseeing a team, fostering collaboration to achieve project goals.- Acting as a marketing area manager, overseeing specific geographical zones.- Supervising and coordinating marketing strategies and operations within these regions, ensuring alignment with company objectives and customer needs.

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  SWAROVSKI

  Mar 2023 - Aug 2023

  Store Manager

  - Ensured the complete management of Swarovski's visual identity in-store, maintaining perfect alignment with the company's guidelines and fundamental principles.- Supervised daily store operations to ensure a welcoming and professional environment for clients.- Planned and implemented sales strategies to achieve and surpass sales targets.- Provided training and guidance to a high-performing team to maintain high standards of customer service.- Managed inventory, optimized product displays, and tracked sales performance to maximize revenue.- Regularly reported to management on store performance, challenges, and improvement opportunities. Show less