Vlad Căsălean

Experience

• 

  Atos IT Solutions and Services A/S

  Sept 2013 - now

  Everything included below in '2ndL Client Support' and adding advanced log analytics event viewer, windows log files, provided by the 2ndL, minidump's, application log files, etc. Providing optimal and working troubleshoot and workaround solutions back to 2ndL. Creating Knox articles and KB(Knowledge Base) articles for 2ndL to use in faster applying already known solutions andworkarounds. And many more topics that 2ndL was not able to solve. Daily work was ticket solving in Service-Now. 2ndL client support for Siemens AT & CEE. Troubleshooting, Software re-installation, Registry cleanup, log analytics, account topics, internet and intranet access troubleshooting, BSOD topics, etc, for Windows XP and Windows 7 and managing them through NetPro. It covered about every aspect of conventional Client Support overall.

  • Citrix Cloud Engineer for Die Autobahn GmbH des Bundes (German Support)

    Sept 2023 - now

  • 3rdL Client Support Expert for Siemens EU (German Support)

    Feb 2015 - Sept 2023

  • 2ndL Client Support for Siemens (German Support)

    Sept 2013 - Feb 2015