Ange Salsaa

Experience

• 

  Jordan Commercial Bank

  Dec 2006 - Aug 2007

  Business Analyst & Support

  * Support “SMS and Phone banking” and “Human Resource” Systems

• 

  Oracle

  Sept 2007 - Feb 2014

  • Analyzing, Designing, Developing, Delivering and supporting projects based on internally developed data warehouse and BI system and used by Internal Oracle teams including sales, presales, channels, consulting and other teams.• Handling integrations from regional used Applications and Systems to a Global used one• Giving the required support for incidents reported by Oracle Teams on various systems, specially Fusion CRM• Supervising interns • Supporting Oracle Sales Force and other Oracle Teams with the use of Internally Developed Systems and internally customized Oracle Siebel CRM• Giving the required support for incidents reported by Oracle Teams on various systems.• Delivering Trainings to an audience of Presales and ODs new Joiners, Sales Force, Managers and VPs.• Handling Integrations between local legacy systems and internally developed Warehouse and BI system used by Oracle internal teams.

  • Technical Developer

    Sept 2010 - Feb 2014

  • Business Analyst

    Sept 2007 - Sept 2010
• 

  Pio-Tech

  Apr 2014 - Jul 2018

  • Leading, supervising daily activities and enhancing the capabilities of development and implementation teams with total of 12 members working on: Database, Data warehouse, ETL, Business intelligence, CRM, Contact Center• Managing and delivering internal projects related to products’ research and development and external projects related to banking customers. Those projects are related to Data warehouse, ETL, Business intelligence, CRM, Contact Center• Managing CRM and Contact Center products enhancements and customization Show less

  • Research and Development Manager

    Jan 2018 - Jul 2018

  • Products, Projects and Resources Manager

    Jan 2016 - Dec 2017

  • CRM Product Manager

    Apr 2015 - Dec 2015

  • Senior Consultant

    Apr 2014 - Mar 2015
• 

  Microsoft

  Jul 2018 - now

  • Sr Technical Advisor

    Oct 2023 - now

  • Technical Advisor

    Feb 2021 - now

  • Support Engineer

    Jul 2018 - Feb 2021