Senthil Prabhu Palaniswamy

Experience

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  Cognizant

  Sept 2003 - May 2014

  Provided advisory services to the senior management team for acquiring client applications and service delivery of Pearson Education Inc Led the requirements gathering, prioritization, execution of projects in the Compliance portfolio of Comerica Bank. Accomplished the integration of claims system post the acquisition of an independent licensee of BCBS by Anthem Inc. Implemented Lean Methodologies on 24/7 support team managing 30 applications across the value chain for Comet Inc, UK. Managed multiple projects simultaneously for IT and business transformation program ACE Hardware in the global delivery model. Managed multiple projects in IT in global delivery model for ATT, and UHG Inc.

  • Senior Associate

    Sept 2013 - May 2014

  • Senior Associate

    May 2012 - Aug 2013

  • Senior Associate

    Aug 2011 - May 2012

  • Lean Consultant

    Jun 2011 - Jul 2011

  • Associate

    May 2010 - May 2011

  • Programmer Analyst

    Sept 2003 - Apr 2010
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  University of Washington, Michael G. Foster School of Business

  Jun 2014 - Jun 2015

  MBA Student
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  State of Maine - Office of Information Technology

  Sept 2015 - Feb 2016

  Product Owner - Agile COE

  • Drive the Plan Release Planning for Payment Portal project of Office of State Treasurer; derive the goals for the project from project sponsor and business partners.• Establish the goals for each sprint, develop epics, user stories, and groom the backlog for each sprint; • Conduct sprint planning, facilitate sizing of user stories, establish definition of done coordinating with product owners, refine acceptance criteria, and create tasks.• Facilitate daily standup meeting, user story playback, maintain the scrum board, track burndown, and velocity.• Plan the sprint review to present the user stories for product owners, stakeholders, customers, and users.• Conduct sprint retrospective to identify and retain current best practices, recognize areas of improvements, and a plan to implement the improvements.• Coordinate with support functions like enterprise operations, enterprise security, enterprise architecture teams and cloud service provider teams during every release to ensure smooth production moves.• Track and ensure the project costs are within the approved budget; identify risk and plan for contingency & mitigation.• Communicating status to internal and external stakeholders; planning and tracking beta testing and user acceptance testing in partnership with product owners. Show less

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  Cognizant

  Apr 2016 - Mar 2021

  Product & Program Management

  • Responsible for the development and growth of a digital platform and its backbone services in K-12 portfolio for Pearson Education Inc/Savvas Learning Company.• Lead the ideation, feature definition, UX, technical development, and launch of the features of the digital platform.• Facilitate Sprint Planning, Product backlog development and refinement, user story grooming.• Regularly perform usability enhancements of the platform, partnering with Usability Group by conducting usability studies of the platform.• Explore strategic growth opportunities in the platform and prioritize them with business stakeholders.• Facilitate active collaboration between Product, Engineering, Design, Sales & Marketing, DevOps, and customer support teams in product launches, identifying success metrics, and customer communications.• As a key product manager of the division, continuously optimize features across platforms and work with other product managers to synchronize the releases.• Led the successful launch of Realize Reader, e-reader platform, and its associated micro-services like Notebook, Content Indexing, and Draw pad services with zero customer issues.• Led the replacement of in house built reader with the open source epub.js reader v 3.36 for the digital platform leading to a 30% decrease in development efforts for the new features.• Led the WCAG 2.0 accessibility compliance for the platform and achieved a successful VPAT on time for submission to various state education boards.• Successfully implemented the Universal Design for learning framework in the platform and achieved state adoptions.• Led the creation of an authentication gateway using OAuth2 to prevent unauthorized access to UGC data.• Led the creation of telemetry framework using Kibana and the framework is used across all platforms in the division. Show less

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  Oracle

  Mar 2021 - now

  Principal Product Manager

  Oracle Service Cloud - Customer Experience