Okikiola Oloyede

Experience

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  Health Plus Limited

  Jul 2016 - Aug 2019

  Customer Advisor
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  Tek Experts

  Sept 2019 - Feb 2022

  Microsoft 365 Support Engineer

  • Provide front-line technical support for Microsoft office 365 SharePoint online, Microsoft Yammer and office Apps related issues and deliver advance technical troubleshooting and problem-solving solutions for enterprise users.• Collaborate on cross-team and cross-product technical issues by working with colleagues from other technologies as required to resolve technical issues.• Collaborate with Technical Advisers and subject matter experts when additional support is required• Manage Critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all partners involved. Show less

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  Youverify

  Feb 2022 - Feb 2023

  Technical Support Engineer/Customer Success Manager

  • Walking clients through solutions and API integrations• Reviewing product change requests• Creating up to date Knowledge bases for end users and developers that use the product• Troubleshooting and resolving issues with regards to SDKs and API integration• Learning about product updates and new technologies and supporting the roll-out of new product• Create technical documentations for products and for developer portal• Creating SQL queries for retrieving required data from database• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.• Prepare necessary documentation or visuals for client to demonstrate performance of campaigns• Work with the sales and marketing team to demonstrate how the software can meet client’s needs. • Own overall relationship with assigned clients, which includes managing on- boarding, implementation, training, increasing adoption, ensuring retention, and high levels of satisfaction.• Establish a trusted and strategic advisor relationship to help drive continued value of products and services• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them. Show less

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  Time Doctor

  Mar 2023 - now

  Solutions Engineer

  Technical Expertise: Act as a subject matter expert in presentations and meetings, conducting product demonstrations and best use cases for enterprise leaders, and managing /leading the technical requirements.Custom Solutions: Develop custom solutions for clients, addressing unique needs beyond the core product capabilities. Utilize SQL, Google AppScript, JavaScript, and API endpoints, along with tools like Google Looker Studio and PowerBI.Product Implementation: Own and lead the implementation of value-added services, including Single Sign-On, MDM deployment, MSI deployment, and identity management.Data Analysis: Conduct data retrieval and analysis using SQL queries to extract valuable insights from the company's database, contributing to problem-solving and process improvement efforts.Technical Escalation: Serve as the internal post-sales technical escalation point for complex client issues.Collaboration: Collaborate with the Core Product and Engineering teams to address bugs and expedite urgent product features while in view of the roadmap.Client Growth: Work closely with Account Executives, Customer Success Managers, and enterprise leaders to identify and propose technical solutions to drive client business growth and ensure that our software fits into the clients existing enterprise environment while solving required problem. Show less