Jared Honick

Experience

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  Harley-Davidson

  Apr 2000 - Jul 2011

  Operations

  Prepared reports, correspondence, presentations and spreadsheets using MS Office programs Supervised department staff to ensure daily goals and tasks were completed efficiently and accurately Motivated customers to purchase motorcycle parts and accessories daily Performed daily tracking of inventory cycle counting, orders, and warrantiesConsulted with department heads to plan advertising promotions and to secure information on customer inquiries Planned and directed department staff training and performance evaluations to develop and control sales programsResolved customer complaints and issues regarding service by listening and responding professionally Managed department assets, profitability, and sales growth trends through proper analysis Scheduled employee's working hours to the benefits of the customers and company Created and maintained cooperative working relationships with product vendors and customers Show less

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  Apple

  Jul 2011 - Mar 2016

  Resolved complex customer issues remotely and worked with engineering when necessaryProvided daily customer support via telephone or e-mail resulting in customer satisfaction and problem resolution Preformed hardware and software troubleshooting and diagnosis ensuring customers computer issue/s resolved the first timeRepaired Apple hardware and software daily Assisted customers with Apple product issues in the timeliest fashion and treated with respect and courtesyCommunicated technical terms to customers in layman's terms to ensure a solid understandingCultivated relationships with customers resulting in repeat business and complete customer satisfaction Recognized customer knowledge gaps as opportunities to provide appropriate training Show less Provided daily frontline customer support at the Genius Bar resulting in customer satisfaction and problem resolution Preformed hardware and software troubleshooting and diagnosis ensuring customers computer issue/s resolved the first timeRepaired Apple hardware and software on a daily basis Assisted customers with Apple product issues in the timeliest fashion and treated with respect and courtesyRegarded as go-to person in the store for technical knowledge Communicated technical terms to customers in layman's terms to ensure a solid understandingCultivated relationships with customers resulting in repeat business and complete customer satisfaction Recognized customer knowledge gaps as opportunities to provide appropriate training Show less

  • Apple Care Senior Advisor

    Jul 2013 - Mar 2016

  • Genius

    Jul 2011 - Jul 2013
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  Family Dollar

  May 2015 - Jul 2019

  Apple Enterprise Support Technician

  Created processes to streamline the setup/build process for new Apple devices.Built stable OS X user environments complete with Active Directory integration to Windows based environments.Provided daily frontline team support resulting in customer satisfaction and problem resolution.Performed hardware and software troubleshooting and diagnosis ensuring team members’ computer issues/resolved with first support ask.Repaired Apple/Windows hardware and software daily.Communicated technical terms to customers in layman's terms to ensure a solid understanding.Recognized team members’ knowledge gaps as opportunities to provide appropriate training.Assisted team members with Apple product issues in the timeliest fashion and treated them with respect and courtesy. Show less

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  Honick Homes Interiors

  Jan 2019 - now

  Small Business Owner/ Contractor

  A skilled laborer with experience across multiple aspects of construction including renovations, rebuilds and custom woodworking.A multi-faceted, independent worker, encouraging safety on every job site, adherence to plans and a cohesive team effort.Skilled with power tools, saws, drills, heavy machinery and more.Contributed various tasks to overall residential renovations and additions.Oversaw work on pavement, decking, concrete pouring and tiling.Followed blueprints to determine proper construction, scheduling and scope of remodel.Completed installation of roofing, electric kitchen appliances, lighting fixtures and HVAC integration.Completed inspection of all construction upon completion to ensure safety standards and protocol was met.Designed, sourced materials,and crafted handmade custom furniture pieces for clients.Repaired existing wooden structures including cabinetry, vanities, moldings and mantles.Utilized miter saws, table saws, circular saws,and electrical drills to complete fine woodworking projects with precision and efficiency. Show less