Rafe Ismail

Experience

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  National Express

  Oct 1992 - Nov 1993

  IT Supervisor
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  Silicon Valley Computer - Jordan

  Nov 1993 - May 1995

  Senior Programmer

   Mainly analyzing & Programming the Accounting, Inventory, Payroll, and Sales Order Systems. Providing Technical Support to Customer on Microsoft Products. Supervising, Managing and installing of Novel 3.11, NT 3.51 & Windows 95. Good experience also with UNIX and the connectivity issues for this OS and Novel Using TCP/IP. Good Knowledge of Computer Hardware. Working Environment SCO UNIX & Novel 3.11

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  Nestle

  May 1995 - Dec 1999

  Assistant IT Manager

  Ÿ Administrating & Supporting Windows NT 4.0, SQL 6.5 & Exchange 5.5 Servers.Ÿ Setup, Configure, Manage & Support Hardware and Software platforms.Ÿ Perform routine day-to-day NT, Exchange administration functions. Fine tune the desktop and servers’ performance. Maintain the file systems integrity.Ÿ Supporting and administrating functions covering all business activities and full budgetary management of IS.Ÿ Responsible for Software installations, patches and upgrades.Ÿ Preparing monthly reports to H.Q. in Switzerland.Ÿ Implementing Y2K compliance requirement.Ÿ Providing Technical assistance and advices for staff.Ÿ Managing E-Mails, Internet & Exchange Server Connections.Ÿ A solid knowledge of Microsoft Networking Products, Mainly IIS,DHCP, Proxy, WINS, DNS & RAS Servers and good experience with SQL Server.Ÿ Working Environment NT 4.0 & SCO UNIX. عرض أقل

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  ARASCO

  Dec 1999 - May 2008

  IT Operations Manager

  Ÿ Last reported to the IT Manager and led a team of 17 resources for management of IT operations, analyzed technical requirement, defined solutions & made recommendations to IT Management. Ÿ Led the team for defining IT policies/procedures, IT Helpdesk and liaised with suppliers for  deployment, service and support contracts.Ÿ Assisted Head of IT in the preparation of the IT budgets, IT strategy, Security Policy, DR strategy and IT infrastructure planning. Ÿ Communicated with key users & all Business Units to understand, provide for their present and upcoming requirements to maintain a cohesive relation. Ÿ Resolved escalated service requests and incidents within the department, while provided the framework for identification, implementation, operation and support of technologies.Ÿ Designed, deployed & implemented Networks, Domains & Exchange Infrastructure along with best practices to increase the efficiency of the department on an ongoing basis.Ÿ Gathered expertise on Windows 2003, Active Directory, Networking, Computer Hardware, Firewall, VPN, SAN Storage & Clustering solutions.Ÿ Conducted daily health checks and maintenance on the IT infrastructure supporting all sites, involving 950 Users in 8 Sites.Ÿ Performed routine team administration as well as team development activities like guiding team member for technical issues etc. عرض أقل

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  Arabian Advanced Systems "Naseej"

  Jul 2008 - Feb 2010

  NOC Manager

  Led nine-member team and managed support, admin, and upgrades for infrastructure of network operating centre. Tuned network infrastructure for connection of HQ with connected branches. Provided input on evaluation of proposed hardware, software, and services for selection/adoption. Maintained working relationship with business units and key users, liaising to understand/provide present/upcoming requirements. Resolved escalated service requests/incidents in department and guided regional operating technology groups. Delivered routine team administration and team development activities. Crafted network/portal infrastructure for customers and defined network operations centre policies/procedures.• Successfully rescued ailing project and achieved closure within first three months.• Defined and initiated best practices, continuously increasing efficiency of departments. عرض أقل

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  Flynas

  Feb 2010 - Jul 2021

  Director IT Infrastructure & Operations

  Head 25-member team and operations of IT infrastructure and support service delivery. Provide 24/7 support of ICT infrastructure, ensuring no disruptions of critical systems during daily operations of data centre. Perform research on new technologies to develop new advanced data centre, monitoring data centre standards/systems compliance of software/hardware products. Formulate cost-saving initiatives, regular reports, plans for design and rollout of data centre, and plans for disaster recovery/business continuity measures. Conduct integration of critical systems into infrastructure, migration of physical environment to virtualisation/cloud environment, requirements analysis of existing procedures in OM fulfilment, and testing/updates on functional DR plan. Assist with divisional resources planning/budgeting and deliver ROI analysis/cost-benefit for proposed systems, bid proposals, contracts, RFPs, and work reports scope.• Effected capital and operational savings of more than 15%. • Oversaw continuous improvement initiatives to existing applications, infrastructure, software, and systems, achieving optimal operations and functioning. • Led design and implementation of three data centres, employing technical expertise in IT infrastructures and security/database application servers in fault/high-availability tolerance configuration built using HP blade servers, Azure/AWS Cloud and EMC SAN. عرض أقل

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  Diriyah Company l شركة الدرعية

  Aug 2021 - now

  Datacenter Operations Senior Manager