Jubril Aminu

Experience

• 

  The Royal College of Psychiatrists

  Aug 2014 - Feb 2016

  A highly motivated and committed individual. Some of the primary responsibilities of this role includes owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents to ensure service related issues are identified and resolved promptly. Supporting the Project Manager with an array of administrative duties to ensure the smooth running of the project. Key responsibilities• Coordinating internal and external meetings, logistical planning for regular meetings, invitations, distribution of minutes.• Prepare and distribute agendas, taking minutes at meetings and diary management.• Assist in coordinating project documentation and maintaining version control.• Assist in SQL server database upgrades.• Support the technical team in running regular backup and restore of the SQL database server.• Assist in the configuration, maintenance of SQL database client and improving database operational efficiency.• Managing and resolving SQL database issues in alignment with project timeline.Supporting MS Office users specifically with Ms Outlook, Ms Word and MS Excel related issues.• Proactively escalating any issues that cannot be resolved within the established time frame. Show less As an IT support engineer, my role is to ensure that all computer system are up to date, diagnosing and solving hardware/software faults on clients machine remotely or locally, installing and configuring computer systems, review, monitor and upgrade existing PC systems, install new and maintain existing hardware and software, configure, install and troubleshoot PC systems and peripherals, responsible for creating a new user accounts in Active Directory (AC) and or on Exchange Server. Key responsibilities• Managing and monitoring user profile/account using Active Directory and MS Exchange• Installing / upgrading MS Office software (Windows 2007, Windows 2010 & Windows 2013)• Installation of software on network computers• Troubleshooting and resolving issues including printing, LAN, WAN, PC problems and more.• Backup and restore using Backup and other third party software • Recover lost or damaged files and directories• Examine basic disk structures including partition• Advanced partitioning programs to optimize hard disk usage.• Clone a complete image of a Windows system.• Create a dual-boot system. • Disassemble and reassemble a complete PC system• Install and configure PC motherboards and adapter cards• Identify and troubleshoot PC problems • Diagnose system faults• Diagnose printer problems• Install network interface cards and troubleshoot IRQ faults.• SQL Database Security • SQL database backups, restores, and recovery • SQL database shrink operations • Database mirroring and Replication• Upgrading SQL server• Creating Agenda• Attending meetings and keeping minutes• Booking rooms for training and meetings• Setting up equipment for training• Updating calendar• Uploading document on to SharePoint / intranet• Project documentation and document version control • Logging queries and finding solutions to them• Configuration of ports and switch for a new system• Troubleshooting any error bind with a system Show less

  • Project Support (Technical)

    Aug 2015 - Feb 2016

  • IT Support

    Aug 2014 - Feb 2016
• 

  Mid and South Essex NHS Foundation Trust

  Jun 2016 - Jan 2018

  Service Desk Analyst

  As a Service Desk Analyst person, I receive and handle requests for MEHT services following agreed procedures. Responds to requests of service by providing information to enable incidents, changes or problems resolution and promptly allocates unresolved calls as appropriate according to the policy and procedures in place. Maintains records and advises relevant persons of actions taken, including the user affected.Key responsibilities• To fix as many calls as possible first line, while the customer is on the phone or at the customer’s desk.• To make daily system checks as agreed with the To be part of a proactive team of support staff responsible for delivering a high quality, customer-focussed professional service.• To provide front line support to customers experiencing incidents or difficulties with their IT facilities, resolving these directly where possible.• To ensure compliance with all national and local standards and protocols for IM&T, including hardware, software, documentation and service.• To be aware of and comply with the need for strict confidentiality and security of all IT systems and personal records and to be aware of, and comply with, all relevant legislation.• To ensure that calls are dealt with in a timely manner and within agreed service levels.• To configuration of mobiles devices using appropriate software and installation routines, upgrades as required.• To maintain a high standard of service in accordance with ITIL best practice processes and procedures• To ensure that all helpdesk requests are logged to appropriate staff / contractors and are tracked to an end conclusion.• To liaise with 2nd\3rd line support teams to extend the capability of Service Desk staff to resolve incidents by establishing additional standard fixes and recovery procedures. Show less

• 

  London Ambulance Service NHS Trust

  Jan 2018 - now

  • Act as the lead specialist for the GRS system, ensuring its effective operation and serving as the first point of contact for all queries, developments, and troubleshooting.• Maintain user access rights and ensure data quality across the system.• Ensure accurate recording of contracted hours, overtime payments, and absences.• Extract, manipulate, and analyse complex workforce data to provide high-quality information for workforce planning, vehicle utilization, and service development.• Develop and maintain user-friendly databases and spreadsheets for improved information gathering and analysis.• Lead the implementation of system developments in partnership with internal departments and third-party suppliers.• Research, design, and implement improvements to meet staffing and budgetary reporting requirements.• Act as the primary contact between the Trust and third-party system suppliers.• Represent the Trust at national forums to share best practices and address system concerns.• Provide training on resourcing systems for new users and during system updates.• Present complex performance information and statistical analyses to management and operational teams to influence decision-making.• Ensure data compliance with the Data Protection Act and other relevant regulations.• Develop and maintain procedures for data quality, auditing, and validation.• Provide advanced technical and resourcing advice to managers and system users.• Analyse trends and make recommendations to improve workforce operations and performance.• Oversee data management for payroll, ensuring accuracy in overtime and disruption payments.• Provide forecasting and cost estimates for financial planning. Show less • To assist in the development and implementation of office automation throughout the Service.• Provide hardware and software support Service wide.• To help users develop and identify their needs, provide advice and guidance on software/hardware products within the approved product set, according to the user’s needs.• To staff the IM&T Service Desk, as required, providing a full software support service, acting as first and second level support for hardware problems and liaise with the (external) third level hardware maintainers.• To act as first level network support, including problem identification and necessary liaison with the (internal) second level group.• To facilitate timely and appropriate IT training.• Maintain and administer systems critical to the provision of services to the Trust and the public. Show less My responsibility requires providing advice to LAS staff on IM&T related topics including PC security, passwords, viruses, backup procedures, software licensing, VDU legislation, restore and recovery of data and requirements of the Data Protection Act and knowledge of all appropriate procedures.Communicate with internal customers using various methods including email or the Intranet with information such as IM&T maintenance works, changes, roll out of new services, and promote new IM&T services that are available, to provide instructions and guidance for the handling of sensitive information relating to staff and patient data, including security and backup strategies. Assist in the maintenance of IT asset inventories as required, keep accurate records of the equipment and location using the Service Desk system.Carry out testing, installation, configuration and implementation of new and upgraded equipment including phones, laptops and mobile devices. Accurately diagnose technical issues and perform standard preliminary research using available resources, keeping users informed on the status and progress of their reported incident or request own, monitor and escalate all incidents according to agreed service levels. Provide initial 1st/2nd line technical assessment and support to LAS staff Assist in the production of new documentation and work procedures. Show less

  • GRS Systems Administrator & Workforce Planning Officer

    May 2024 - now

  • IM&T Regional Site Engineer

    Feb 2021 - May 2024

  • IM&T Service Desk Analyst

    Jan 2018 - Feb 2021