Experience

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  Georgia institute of technology

  Aug 2019 - Dec 2022

  Student athlete

  - Completed 30 hours of practice, conditioning, weights and team meetings each week in superior fashion - Managed 16 credit hours, as well as tutoring services, to ensure my progress towards degree and maintaining eligibility - Led other defensive backs by coordinating additional training opportunities, meetings and bonding activities

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  Cobb county sheriff's office

  May 2021 - Jul 2021

  Summer intern

  - Responsible with servicing and repairing all electronics- Taught 30+ staff simplified computer basics and resolving issues- Managed 2000 plus deputies with cyber Security

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  Metric5

  Jun 2022 - Aug 2022

  Intern

  - Participated in 20+ Recruiting Calls- Hosted my own recruiting calls in regards to contacting clients - Crafted 20+ recruiting documents and documenting of calls- Assisted in the hiring of 10+ Staff members through meticulous screening

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  University of north carolina at chapel hill

  Jan 2023 - Jan 2024

  Student athlete
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  Globalrx inc.

  Jan 2024 - Dec 2024

  It manager

  -Spearheaded the Drug Supply Chain Security Act (DSCSA) compliance project, including Electronic Product Code Information Services (EPCIS) data transfer and repository management.-Developed and implemented an Email Notification program that has successfully processed over 300 shipments with a 96% delivery rate and notification accuracy. Streamlining the process for brokers, saving them time notifying end users.- Directed ERP (Enterprise Resource Planning) and inventory system implementations, which are projected to increase our revenue by 1.5% annually. The ERP system facilitates seamless data transfer and provides a real-time inventory management system, enhancing operational efficiency. -Provided on-hand IT support, managing all troubleshooting efforts for a team of 13 members. Acted as a specialist in resolving technical issues promptly and effectively. -Managed business licenses, including handling current recalls and ensuring compliance with FDA law requirements and other regulatory obligations. Show less

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  Scarlett group

  Mar 2025 - now

  Technical support specialist

  -Provide front-line technical support to end-users via phone, email, Teams, and web chat.-Diagnose and resolve hardware, software, and network connectivity issues.-Manage and track service requests using the Autotask ticketing system.-Assist users with account management tasks, including password resets and permissions.-Escalate complex issues to higher-tier support teams for efficient resolution.-Deliver professional and customer-focused IT assistance to enhance user satisfaction.-Maintain documentation of troubleshooting steps and issue resolutions.-Collaborate with IT team members to ensure seamless support operations. Show less