Experience

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  Vfs global

  Sept 2011 - Apr 2013

  Managing end to end operations for Visa Application Centre (accepting visa applications,checking documents,submitting data,collection visa charge,passport delivery and responding customer’s enquirers) whilst ensuring compliance to the set process and completing daily,weekly and monthly reports required by management. India Visa Application CentreChecking documents, submitting application data, verified details from applicants ensuring correctness. Collecting application charges, passport delivery fee and responded to customers’ enquiries.

  • Cyprus Visa Application Center Supervisor

    Jan 2012 - Apr 2013

  • Visa processing Officer

    Sept 2011 - Jan 2012
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  Dhl express

  Jan 2015 - Apr 2025

  Manage internal communication with finance department, managers, supervisors, and drivers. Support in dispatch of courier routes and debrief of returning couriers.Follow up on courier road performance.Reconciliation report for cash collection, chase data, delivery failures. Managing the day-to-day activities of the colocated teams in Kelowna, Kamloops, and Penticton, as well as the team at YVR GTW, with a focus on people, service, cost, and customer satisfaction. Provide the full suite of customer service offerings to key account customers in addition to customized contact services.Driving customer service excellent and maximizing revenue generation opportunities. Responding to customers consistently and confidently by providing accurate information in all areas such as customs requirement,transit time and prices.

  • Operations Coordinator

    Feb 2020 - Apr 2025

  • Acting Operations supervisor

    May 2024 - Dec 2024

  • Key Account Executive

    Jul 2018 - Jan 2020

  • Customer Service Advisor

    Jan 2015 - Jun 2018
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  Refrigerative supply limited

  Apr 2025 - now

  Pricing and parts coordinator

  ensuring price updates from our suppliers are applied accurately and in a timely manner along with setting up parts in the ERP software (Epicor Prophet 21). Applying various techniques to arrive at the correct price, resolve discrepancies, and import data into the database.Duties and Responsibilities Analyze and update supplier pricing using Excel andProphet 21 software Create reports on price changes, purchasing, sales and inventory Collaborate with Operations and Finance to resolve any discrepancies. Show less