Experience

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  Ibm global business process services

  Sept 2011 - Feb 2014

  - Ensure all team members are supported with necessary knowledge and skills inside production.- Supported multiple Skills and LOB within the account

  • Subject Matter Expert

    Mar 2012 - Feb 2014

  • Associate

    Sept 2011 - Mar 2012
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  Concentrix

  Feb 2014 - Sept 2022

  I have led 2 training team programs which specializes in Customer Service and Technical Support. First program main metric is Customer Satisfaction while the next program was mainly Net Promoter with sales and tech support.

  • Supervisor, Training

    Jan 2018 - Sept 2022

  • Assistant Training Manager

    Jan 2018 - Aug 2018

  • Lead Process Trainer

    May 2016 - Jan 2018

  • Process Trainer

    Sept 2014 - May 2016

  • Subject Matter Expert

    Feb 2014 - Sept 2014
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  Medgrocer

  Jan 2023 - Aug 2023

  Associate manager

  Develop a plan for ensuring adequate staffing and training for relievers in case regular medical staff is unavailable. Conduct regular visits and audits of the clinic and medical staff to ensure compliance with local government policy. Manages the daily operations of the company clinic, including overseeing patient care, managing staff, and responding to concerns. Investigates incident reports raised by clients, patients, and medical staff, and take appropriate action to resolve any issues. Maintains a culture of patient safety and quality care by fostering open communication and collaboration between all stakeholders. Show less

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  Freelance

  Oct 2023 - now

  Patient care coordinator