Experience

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  Uno chicago grill

  Jun 2007 - Jun 2015

  Server, busser, certified host trainer

  • Certified trainer for hosts and other front of house positions• Attended training meetings• Worked between two stores - Hamilton NJ and Langhorne PA• Developed skills in multitasking and leadership

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  Pkf mark iii, inc.

  May 2014 - Apr 2015

  Tasks included:• Wiring multiple construction trailers with cat 5/6 for network use• Daily wired and wireless network and internet maintenance • Desktop and printer/scanner support for around 20 users between multiple sites• Desktop and printer/scanner support for PennDot (Owner) trailer• Setting up laptops for the use of new employees• Participated in weekly engineering meetings• Taking weekly photos of construction sites • Keeping office supplies and other trailer necessities stocked• First in chain for routing invoices to pay subcontractors and other bills• Updating job charts as RFIs were submitted and responded to Show less Tasks included:• Designing custom Microsoft Outlook delegate email addresses • Creating Excel spreadsheet of Inventory• Network Documentation and Visio diagram of network architecture for multiple sites• IT committee • Ricoh network Printer/Scanner setup• General Desktop support• Participating in the ABC technology meetings• Daily maintaining of 2x RDP clients and host server/File server• Spam/Web filter and Anti-Virus software monitoring • File condensing to create more storage space Show less

  • IT and Engineer Intern

    Oct 2014 - Apr 2015

  • Information Technology internship

    May 2014 - Oct 2014
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  Mms education

  May 2015 - Oct 2015

  Fitnessgram help desk support

  -Driving to school test sites to help teachers who are new to the FitnessGram2015 program get access. -Working with the IT and web development teams to find and fix any bugs that may have been overlooked.-Multi-tasking answering phone calls, answering online questions and supporting users via online chat and forums.-Providing tier 1 and 2 support for all FitnessGram users for Cooper Institute

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  Robert half

  Oct 2015 - now

  Elevated Tech support roleWhite glove support for end users as well as supporting Tier 1/2 techsMultiple projects including powerapps, power automate, Moveworks chatbotCreated multiple knowledge base articles used for both internal and external use -Roberthalf Internal tech support-International support including all North America-Microsoft surface and Dell Latitude support, Laptop, thin client and PC support

  • Cyber Security Supervisor

    Jun 2022 - now

  • Cyber Security Analyst II

    Jul 2021 - Jun 2022

  • Cyber Security Analyst I

    Oct 2020 - Jul 2021

  • Technical Support Specialist III

    Oct 2018 - Oct 2020

  • Technical Support Specialist II

    Oct 2015 - Oct 2018