Experience

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  Telenor

  Nov 2007 - Jan 2017

  Customer service executive

  • To lead team as a backup supervisor.• To monitor good customer services being offered to the customers.• Continuously putting best customer service & enhance customer experience.• Solving customer complain on timely basis.• Retain the post-paid/mnp customer on churn.• Building service mind set culture to provide best customer service.• Resolving SSC system issues with the coordination of backend team.• Resolving customer complain with end to end follow-up.• To ensure the sales & service targets of the SSC be achieved.• To maintain the service time & wait time at SSC.• Involve in handling customer queries & provide them better solutions over it.• Responsible for handling all issues regarding Mobile Network Portability, Mobile Wallet accounts, Prepaid/Post-paid.• To maintain discipline in SSC and ensure quality services by satisfying the customer needs. Show less

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  Bank alfalah limited

  Mar 2018 - Oct 2018

  Customer relationship executive

  • Manage existing liability and client relationship of the branch.• Ensure meeting of assigned deposit mobilization, cross-sell and NTB targets by management.• Provide high level of customer service to branch customer and advise them on solution in meeting their financial wants and requirements.• Activity purpose opportunities to acquire new customer relationship for the bank through leveraging market contacts and references.• Ensure strict to KYC/AML Guidelines, account opening policy & procedures, SBP polices & Circulars and foreign Exchange Manual.• Remain up to date on emerging social/economic/ business trends in the market to ascertain avenues/ opportunities to augment the branch’s portfolio/business volumes.• Effectively leverage the bank’s products and services suite in providing maximum utility and customer services to the branch’s customers.• Ensure complete adherence to Bank’s approved Sales Process Model.• Regularly update sales activities in sale maximize software.• Regularly monitor sales performance volumes in E-Tracker Software.• Provide support to Bank Auditor/Compliance Team and SBP Auditors in carrying out branch Audit/ Compliance review.• Insure rectification of any observation/ exceptions Highlighted by Audit / Compliance Team within the ambit of activities/ transactions carried out in course of performing jobs responsibilities. Show less

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  Sk engineering pakistan

  Nov 2018 - now

  Relationship manager

  Experienced Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of services industry. High energy and outgoing with a dedication to positive team relations. High volume of creating customer service, and cash handling background.Experienced manager of teams of up to six staff member's. Innovative and detail-oriented. Successful at improving operations, impacting business growth and enhancing profits.