Experience

• 

  Kaust (king abdullah university of science and technology)

  Aug 2013 - now

  Spearhead major HR projects revolving around system migrations, performance management, contract renewals, and operational continuity. Optimise HR processes in collaboration with business units, streamlining end-to-end HR operations.• Directed a high-performing team of 9 HR professionals while conducting performance reviews, boosting team productivity and fostering a culture of continuous improvement.• Overhauled HR policies per current labour law to ensure regulatory compliance and bolster organisational integrity.• Established and disseminated user guidelines for a new HR system to facilitate smooth transitions and drive user adoption through clear and effective instructions.• Built a positive work environment and resolved employees' issues in collaboration with cross-functional departments, enhancing employee satisfaction and retention.• Managed HR databases and administrative records while ensuring data accuracy and eliminating discrepancies, which led to informed / strategic decision-making.• Drove professional development of direct reports by providing tools, training, and guidance. Show less Led overall operations of the HR helpdesk to ensure timely and accurate resolution of employee inquiries related to HR policies, contract extensions, payroll issues, and HR matters with a 48-hour ticket response time. Managed employee relations issues, including dispute resolution, medical / long-term disability matters, and contract terminations.• Headed a team of 9 HR professionals, including 3 Advisors and 6 Operations Partners, to enhance employee experience by managing the HR helpdesk and operations.• Achieved a 9% increase in customer satisfaction by creating FAQ replies in Zendesk and addressing tickets within 48 hours.• Optimised the contract extension process by automating approvals and minimising manual data entry, ensuring contract renewals two weeks before expiration. Show less Led the recruitment of high-level executives and ensured the seamless integration of new hires into the organisation. Partnered with recruitment agencies to source top talent and increase the effectiveness and efficiency of the executive recruitment process.• Recruited 3 senior executives by managing the entire recruitment process, from candidate sourcing to final onboarding. Liaising with departments to ensure key meetings were in place and confirming employees completed their first month of service.• Steered the creation of people lead assessment centre to strengthen talent management and future leadership pipelines.• Accomplished onboarding of 40+ faculty members and managed remote bridging contracts for those unable to relocate due to COVID restrictions. • Built and maintained a robust pipeline of qualified candidates for critical positions.• Managed the budget for talent management programs while ensuring efficient resource allocation. Show less Empowered and prepared Saudi graduates for the competitive job market by overseeing the Elevate Training Program for the 2022-2023 cohort.• Established a 17-member project team with clearly defined roles, including Recruitment Lead, Events and Logistics Lead, Department Engagement Lead, and Marketing and Communication Lead.• Introduced Elevatus, a recruitment application platform, to streamline the application process, enhance communication with applicants, and improve candidate selection through a one-way interview system.• Oversaw the placement of 36 trainees across 17 hosting departments, meeting and exceeding the program's objectives. Show less Managed end-to-end recruitment lifecycle and aligned hiring practices with organisational KPIs to attract, retain, and integrate top talent. Led HR initiatives, including new hires orientation and Ramadan Awareness sessions.• Conducted 200+ cultural fit interviews annually, ensuring alignment between candidate values and organisational culture.• Managed the onboarding and relocation of 30 teachers and 40+ professionals to ensure a positive start at the university.• Filled 3 Financial Analyst, Student Recruitment, and Student Counsellor positions by leading a talent acquisition program.• Collaborated with the Learning & Development (L&D) team to develop and review the "Women in Leadership" program.• Supervised and delivered several concurrent projects around developing the Government Services app and integrating services automation within SAP to enhance the service quality.• Trained 4 new members to equip employees with essential skills for seamless role integration and enhanced performance.• Managed and processed over 300 government requests monthly, including iqama services and visas. Show less

  • Senior Human Resources Specialist

    May 2024 - now

  • HR Helpdesk & Employee Services Manager (Acting)

    Oct 2023 - May 2024

  • Executive Talent Management and Services Specialist

    Oct 2019 - Sept 2023

  • Project Manager - Elevate 22 / 23 Saudi Graduates Programme

    Oct 2019 - Sept 2023

  • Talent Acquisition & Onboarding Specialist

    Aug 2013 - Oct 2019