Experience

• 

  Non-profit

  Jan 2014 - Mar 2016

  Community teacher

  • Designed and developed curriculum to teach immigrants born in the US the culture and the language of their native Somalia.• Prepare students for foreign language competency exam to fulfill high school second language credit • Utilize stories and examples to demonstrate and encourage 7- to 15- year-olds to develop good behaviors and morals.• Collaborate with community leaders including school principals, parents, and non-profit organizations such as Somali American Parents Association (SAPA) to implement activities and programs to reduce the number of students who drop out of high school. Show less

• 

  Valley cities behavioral health care

  Jun 2018 - Jul 2019

  Technical assistance specialist

  • Updated OptiPlex for 100+ computers to ensure business computers function properly• Monitored computers to maintain appropriate time zone and dates• Traveled to various locations in King County to troubleshoot and help employees solve technical issues such as resetting passwords, and accessing Microsoft Office applications.• Responded to a variety of customer issues sent to the IT Help Desk• Explained how to resolve issues to internal customers

• 

  Amazon

  Apr 2019 - Dec 2020

  • Check access privileges, issue, activate and de-activate visitor or loaner badges for clients conducting business at Amazon.• Provide access control for all Amazon corporate sites.• Handling and resolving all trouble tickets and phone calls• Trouble shooting badge issues globally• Handling customer service requests• Record and collect incident reports for submission to shift supervisors and leadership team

  • Administrative Assistant

    Apr 2019 - Dec 2020

  • Administrative Assistant

    Apr 2019 - Nov 2020
• 

  Us in technology

  Jan 2021 - Sept 2021

  Mentee

  Us in Technology is a premier DEI Community, committed to diversifying the Technology industry through helping qualified candidates from underrepresented communities into entry-level roles. Through the mentorship program, mentees gain continued professional support alongside a solid understanding of sales methodologies and best practices to set their careers up for success.

• 

  Microsoft

  Sept 2021 - now

  Technical support engineer ( cloud computing) microsoft account

  Helping Microsoft partners with the technical issues that they face when they acces the virtual machines and the azure portal.