Experience

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  H.newbould ltd

  Nov 2003 - Jul 2005

  Saturday sales assistant

  Saturday sales assistant in a busy butchery

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  The sutton arms

  Jul 2004 - Jul 2005

  Waiter

  Waiting tables in bar/restaurant

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  C j garland & co

  Jul 2005 - Oct 2007

  Customer relations agent

  Working on behalf of the client (Virgin.Net) customer service & retentions team to intercept cancellation requests and retain business by assessing customer needs and tailoring packages and pricing to meet those needs. This role was heavily incentivised. Disconnections and retentions were targeted and related to on target earnings. As well as using retention tools to retain business, reselling the benefits of services offered was also an important tool in keeping customers.

• 

  Virgin media

  Oct 2007 - May 2008

  Customer relations executive

  Working within the Virgin Media customer retentions team to intercept cancellation requests and retain business by assessing customer needs and tailoring packages and pricing to meet those needs. This role was heavily incentivised. Disconnections and retentions were targeted and related to on target earnings. As well as using retention tools to retain business, reselling the benefits of services offered was also an important tool in keeping customers.

• 

  Easyjet

  Jun 2008 - Nov 2017

  Part of the flight crew recruitment team, assessing candidates for the cabin manager position. In this role I assessed and scored aspiring cabin managers against pre-set competency’s that were required for the cabin manager role. These competency’s included customer, communication, teamwork, leadership and time management. A decision would be made by myself and the team based on the overall score across the entire assessment day. Assessment days were held across the network, requiring extensive travel around Europe. Show less Part of a crew of 6, comprising of Captain, First officer, cabin manager and three flight attendants. This position is the lead role within the cabin. Responsible for ensuring the safe operation of flights by ensuring compliance with standard operating procedures and cabin standards as set out in the cabin safety and procedures manual. Also responsible for motivating, developing and identifying any performance issues. Required to work with the cabin services & flight crew teams to deliver safe operations and unrivalled customer experience. Experienced in delivery of performance related assessments using S.M.A.R.T feedback method where each action point was to be specific, motivational, achievable, realistic and timed Show less

  • Introduction of Airbus A321neo - Focus Group

    Jun 2017 - Nov 2017

  • Cabin Mananager Recruitment Assessor

    May 2016 - Nov 2017

  • Customer & Sales Champion Lead

    Oct 2012 - Nov 2017

  • Cabin Manager

    Jul 2011 - Nov 2017

  • Cabin Crew

    Jun 2008 - Jul 2011
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  London north eastern railway

  Nov 2017 - now

  Mainline Train Driver - qualified in June 2021. Trained in relevant rules & procedures for U.K. railway operations. Traction qualified on LNER Class 800/801 “Azuma”. Position requires me to hold a European Train Driving Licence. Onboard role, providing the highest standard of safety and service at all points of the journey, particularly during train dispatch and arrival. Trained in Personal Track Safety, RSSB Rules and traction qualified on HST, Mk4 & class 80x trains.This role also involves providing high class standards of customer service to passengers on the East Coast Mainline between Edinburgh Waverley and London Kings cross.

  • Mainline Train Driver

    Aug 2020 - now

  • Train Manager

    Nov 2017 - Aug 2020