Experience

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  National informatics centre, meity

  Jan 2020 - Aug 2022

  Customer service representative

  Communication:Answering customer inquiries through various channels like phone, email, live chat, social media, and in-person.Actively listening to customer concerns and understanding their needs.Communicating clearly and concisely, providing accurate and helpful information.Building rapport and maintaining a positive professional attitude.Problem-solving:Identifying and diagnosing customer issues.Troubleshooting problems and providing solutions within company policies and procedures.Escalating complex issues to supervisors or relevant departments when necessary.Following up with customers to ensure their satisfaction with the resolution.Information management:Maintaining knowledge of company products, services, policies, and procedures.Researching and gathering additional information if needed to address customer questions.Keeping accurate records of customer interactions and resolving issues.Additional responsibilities:Taking orders, processing returns, and handling other administrative tasks.Upselling and cross-selling products and services (depending on the company).Providing feedback to management on customer trends and concerns.Contributing to improving customer service processes and procedures.Skills and qualities required for success:Excellent communication, interpersonal, and problem-solving skills.Strong patience, empathy, and active listening skills.Ability to work independently and as part of a team.Excellent written and verbal communication skills.Time management and organizational skills.Technical skills and knowledge of relevant software and applications (depending on the role).Overall, customer service representatives play a vital role in shaping a company's customer experience. Their dedication to providing excellent service helps build brand loyalty, increase customer satisfaction, and ultimately drive business success. Show less

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  Entri

  Jan 2021 - Jan 2022

  Translator
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  Embibe

  Feb 2022 - now

  Validator
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  Pacific global inc.

  Aug 2022 - now

  Accounts receivable in medical billing