Experience

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  Tom's truck center

  May 2010 - Jun 2011

  Shipping and receiving lead

  Tom's Truck Center (TTC) provides commercial medium duty trucks, with service, repairs, and parts. At TTC I studied shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities, work assignments, and shipping methods required to meet shipping and receiving schedules, utilizing knowledge of shipping procedures, routes, and rates. I also maintained inventory of shipping materials and supplies. Entered stock items into computer and stored in the assigned location in or around the warehouse. Show less

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  Cramer decker industries

  Jun 2011 - Jan 2014

  Logistics supervisor

  Cramer Decker Industries is an authorized distributor of medical, industrial, and water sports products. Job duties consisted of shipping packages using companies like FedEx, UPS, USPS, and DHL or truck freight using companies like FedEx and UPS Freight, Con-Way, YRC, and different Freight Forwarding companies. While I was at Cramer Decker I was responsible for the shipping department and directing projects like loading multiple trailers a day with freight. I directed urgent shipments like trade shows and medical emergency shipments. At Cramer Decker I helped eliminate hand written paperwork by switching to digital processes like bar-code scanning and assisted in the implementation of a new company software. Show less

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  Pcx inc.

  Jun 2014 - Aug 2016

  Customer service quality manager

  PCX, INC is an ISO 9001:2008 certified company. Job duties at PCX included order entry, receiving, shipping, manage packaging supply inventory and detail inspection of orders. As a Customer Service Quality Manager I was responsible for counterfeit and/or damage detection to electric and mechanical components. While employed at PCX I helped improve productivity and introduced the idea of Instructional Videos to improve training and processes.

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  Kyocera precision tools, inc.

  Nov 2016 - May 2019

  Customer service representative

  Utilized SAP system for core job functions and employee training.Maintained customer accounts, recording relevant information.Analyzed customer data for open order reports.Managed high call volumesAssessed customer needs and built trust through effective communication.Met sales targetsDocumented interactions, processed accounts, and resolved complaints.Handled orders, refunds, and exchanges.Provided company information to customers.Entered/canceled orders in SAP.Addressed warranty inquiries.Promoted deals and ensured quality service with the customer service manager. Show less

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  Graphic packaging international, llc

  Jun 2019 - now

  Account manager

  SAP Specialist: Leveraging SAP system for core functions and employee training.Cross-Functional Collaboration: Working closely with Sales, Product Management, Engineering, Shipping, and Finance teams to ensure timely delivery.Inventory Management: Weekly VMI review in Excel to maintain customer stock levels.Supply Forecasting: Ensuring material availability for customer demand.Customer Engagement: Conducting WebEx meetings to address inquiries.Reporting: Generating weekly inventory reports across accounts.Order Management: Handling sales and production orders at multiple U.S. plants.Quality Assurance: Verifying pricing accuracy on purchase and blanket orders.Production Oversight: Reviewing specifications and layouts for printing press decisions.Business Development: Setting up new opportunities and customer profiles.Training & SOPs: Onboarding employees in SAP transactions and company procedures.Logistics Administration: Entering shipping orders and coordinating carrier pickups.Customer Satisfaction: Resolving product/service issues promptly.Sales Forecasting: Monthly analysis for informed decision-making.Quality Control & Growth: Handling quality concerns and driving account development. Show less