Experience

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  Whittard of chelsea

  Jan 2012 - Aug 2014

  Assistant store manager

  Responsibilities included- Shift management- Staff management- Financial responsibility - Training- Recruiting- Creating financial reports for area management- Driving sales.

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  Verastar

  Nov 2014 - Jul 2015

  Customer care advisor

  - Provided customer service to individuals and companies over the telephone. - Dealt with insolvent companies – liaising between practitioners and business owners themselves to resolve any financial disputes to suit both company, and customer.- Overcame problems on the phone.- Adhered to strict laws of data protection and confidentiality.- Disseminated information across the organisation.- Increased business by effectively re-signing new telecommunication and broadband contracts, in addition to pitching sales leads. Show less

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  The manchester metropolitan university

  Jul 2015 - Nov 2018

  - In charge of overall management of placements and work-based learning for the Faculty of Science, Computing and Engineering. - Responsible for all planning and implementation of administration on the team. - Influenced and liaised with the academic team frequently to achieve employability aims.- Fostered relationships with external stakeholders to gain employment opportunities for students. - Kept up to date with the graduate labour market. - Trained staff members, including academic staff. - Managed large scale employer events.- Created and implemented a new marketing, branding and social media plan. - Guided students via classroom workshops, one-to-one meetings, and goal orientated planning. - Led my team through a university-wide restructure. Show less - Worked across three departments (Food and Nutrition, Tourism, Arts and Humanities) within a large faculty structure with over 7,000 students. - Built and maintained relationships with high profile companies, sourcing placement and graduate opportunities for current students. - Project managed large HE career events, involving budget management and conflicting deadlines. -Tracked and advised students, staff and employers on anything placement or work-based learning related. - Cross-collaborated with other university teams to set up new social media channels Show less

  • Placement Officer

    Oct 2017 - Nov 2018

  • Placement Administrator

    Jan 2016 - Oct 2017

  • Residential Customer Service Advisor

    Jul 2015 - Jan 2016
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  Freelance

  Sept 2019 - Jul 2021

  English language tutor

  Private English as a Second Language Tutor for both adults and children.I develop all sessions based upon individual client need, and tailor my teaching and support to this appropriately; for example adult clients often want tuition to improve business English knowledge, or to pass IETLS exams, whilst younger clients learn more broadly. During this period I have most consistently tutored Korean and Vietnamese teenagers in all aspects of their acquisition of the English language. I encourage a positive learning environment, and have built excellent rapport with my students and their families, to enable them feel comfortable and inspired during lessons. Show less

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  Washington english center - vietnam

  Oct 2019 - Jun 2021

  English language teacher

  Taught in both secondary and high schools in the city of Hanoi.Educating Vietnamese students in their learning of the English language.Role responsibilities include:- Full lesson planning for three grades, with guidance from Vietnamese set curriculum.- Creating weekly PowerPoint presentations to engage and interest students in visual learning.- Sourcing and creating appropriate content for classes: games, YouTube videos, conversation topics for class discussions, imagery, music. - Fostering a positive and inclusive learning environment.- Classroom management of up to 60 students at one time.- Tracking, testing and delivering feedback on student performance and progress.- Working in a foreign environment, embracing cultural differences and working alongside new colleagues.- Developing excellent cultural awareness. Show less

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  Whales english

  Feb 2021 - Sept 2021

  Online english teacher
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  Northumbria university

  Dec 2021 - now

  Student progression advisor