Experience

• 

  Botswana telecommunications corporation (btc)

  Oct 2010 - now

  1. Developing and managing customer relationships for assigned accounts to gain strategic positioning with business partners.2. Developing lead sales in the designated target market(s) by identifying new sales opportunities to increase overall total customer spend with the company.3. Assist in creating account plans and strategies to win new business from both new and existing business partners.4. Provide accurate and detailed weekly forecast report to meet or exceed sales quota requirements. Show less •• Identify the customer experience at each channel and standardize the customer experience across channels• Develop and maintain the channel – service mix for BTCL; identifying actions for its achievement and monitoring their implementation across all relevant business units• Develop procedures for use of channels for relatives services and develop business and functional requirements for establishment of channel offerings• Educate and train dealers on new services to be provided, relevant procedures and system interface.• Calculate, evaluate and consolidate bonus incentives and commission for all channels Show less

  • Channel Accounts Manager

    Jul 2017 - now

  • Customer Interface Coordinator

    Mar 2014 - Jun 2017

  • Agent Network Coordinator (Mobile money consultant)

    Sept 2012 - Feb 2014

  • Customer Service Executive (Retail)

    Oct 2010 - Aug 2012
• 

  Ultimate informatics consultancy

  Nov 2020 - now

  Business informatics consultant

  A Pan African consultancy firm that specializes in informatics that empower businesses to thrive in the digital era by providing cutting edge solutions tailored to their unique needs.