Experience

• 

  Crestline hotels & resorts

  Jun 2011 - Jun 2012

  Front desk agent
• 

  Starwood hotels & resorts worldwide, inc.

  Jun 2011 - Aug 2013

  Front office
• 

  Crescent hotels & resorts

  Jun 2012 - Jun 2013

  •Coordinated daily with five departments i.e. Sales, Banquets, Housekeeping, Engineering, Restaurant•Assisted at adjacent Crescent Hotel property, Westin Reston Heights, as agent and supervisor •Increased revenue from the Saudi Arabian Cultural Mission by improving sales process•Developed strategies to increase enrollment into Starwood Guest Loyalty Program

  • Front Desk Agent

    Mar 2013 - Jun 2013

  • Front Office Supervisor and SPG Enrollment Ambassador

    Jun 2012 - Mar 2013
• 

  Island hospitality management

  Jun 2013 - Aug 2013

  Front office supervisor

  •Stayed current with the Starwood brand conducting team meetings and trainings•Assisted housekeeping department assigning Boards, stripping rooms, and updating room status in PMS•Trained associates to use Lightspeed Galaxy

• 

  Development finance international, inc.

  Aug 2013 - Aug 2014

  Administrative assistant

  •Account Management: collected invoices and expenses, compiled account information, and prepared financial reports•Office administration duties: assisted in client research, coordinated travel arrangements, and managed inventory

• 

  Hotel casa del mar

  Aug 2014 - Oct 2015

  Front office

  · Prepared amenities and room requests for regular guests and VIP arrivals · Conducted a credit check assuring each room bill is set up appropriately · Oversee and assisted in training new agents· Created policy improvements and ensured policy adherence· Forecasted occupancy to formulate employee schedules

• 

  Tesla

  Jan 2016 - Jan 2017

  • Service Concierge

    May 2016 - Jan 2017

  • Service Concierge

    Jan 2016 - May 2016
• 

  Tesla

  Jun 2017 - Sept 2020

  · Acted as an Advisor for each customer communicating estimated completion time, provided regular updates, and followed through on each customer vehicle· Worked as the Service Coach for the Advisors, trained new hires, maintained quality and standard operating procedures in the front of house and shop· Assisted in restructuring a lean process designed by Toyota, traveling throughout the US and Canada which resulted in the improvement of current operational efficiency models· Learned, planned, and executed projects handed down from the Management Team· Developed and delivered resolutions for escalated customers in for service or body shop related issues· Worked as a tech support specialist assisting customers in person and over the phone with firmware, MCU and battery related concerns· Maintained expertise in the automotive industry and customer service Show less

  • Service Advisor

    Jan 2016 - Sept 2020

  • Service Motion Representative

    Jun 2017 - Nov 2017
• 

  Snap-on

  Sept 2020 - Jul 2022

  Snap-on franchisee co-owner

  · Control warehouse operations by accepting, checking, recording, and organizing stock as it is received · Report to Snap-On of any missing or wrong items shipped to Kraken Industry· Perform daily accounting needs for the business bank accounts· Conduct monthly expense reconciliation and reporting· Produce and promote marketing material

• 

  Capital one

  May 2021 - now

  · Process all customer disputes adhering to department procedures and meeting established turnaround times· Maintain claims, accompanying information, and status in the claims case management system · Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions· Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced Customer satisfaction · Demonstrate excellent listening, questioning and call control techniques with customers· Provide effective time management and organizational skills· Embrace constant change with-in a tech-enabled environment · Display dependability with consistent attendance record

  • Debit Card Disputes Sr. Coordinator

    Mar 2024 - now

  • Customer Solutions Specialist

    May 2021 - now