Experience

• 

  Ericsson

  Feb 2004 - Sept 2014

  • To manage the local NOC organization , securing , fulfillment of the area objectives and responsibilities• To ensure first level Service restoration as per defined SLA/KPIs in the Managed Services Contract. • To ensure first level monitoring and reporting is being done regularly.• Agree and monitor the preventive maintenance plan.• To secure that hierarchical escalation on critical incidents (or other emergencies as specified on SLA) are followed and that the customer is always involved and updated according to contractual requirements • To improve customer perception regarding Ericsson's delivery performance;• Monthly Sign off Agreed Process KPIs for NOC MS Operations.• Secure that the performance reporting & verification are done in line with the contractual obligations and issue the needed improvement actions• Secure correct handling of Incident Management, Problem Management & Change Management Secure that the CS & SPMS contract are executed as per contractual agreement • To manage the operational relationship with the customer, securing to achieve a high level of satisfaction from the customer regarding the overall delivery performance; Show less • Responsible for a service delivery unit that has the ability to deliver RAN Integration services, within the Ericsson products portfolio. Actively work towards operation excellence by driving organizational development in form of improvement programs and other operational activities. •Performance follow-up (Balanced Scorecard Targets) and corrective actions.• Support Service Delivery Unit Director on budgeting, budget follow-up and corrective actions• Perform quotations and financial analysis about project requirements• Build group competence in accordance with Business Line Assignments• Competence and resource management• Responsible for creating a work environment that will increase empowerment and diversity.•Provide resources and services on request from regions and Customer Units within Ericsson.•Operative delivery planning based on opportunities/requests in internal tools•Drive Knowledge Sharing•Drive the establishment and development of a professional service culture aiming for customer satisfaction, innovation and an outcome driven focus.•Technical authority with all implementation personal (Internal and External, include technical)Authority: The Manager of RAN Integration is authorized •To implement corrective actions where proper procedures are not followed•To plan for competence development on new products as well as existing products•To obtain data from all the units/functions within EIL•To be a part of Implementation and Integration TeamRecent Achievements : •Successfully Launched 3G in Vodafone Kolkata •Successfully Launched 3G in Aircel East Circles Bihar , Orissa , Assam & NE •Done the Feature Validation of Ericsson WCDMA RAN Nodes for BSNL India along with System Designers and Architects from Ericsson SWEDEN and from Global Support Center, Australia.•Successfully Launched 3G in BSNL East (WB, Bihar, Orissa, Jharkhand, Assam & NE in 2009 -10.•Successfully Launched Uninor Network in Bihar & WB . Show less

  • Customer Project Manager

    Jun 2014 - Sept 2014

  • Senior Manager Operations Assurance - MS Uninor

    Aug 2012 - May 2014

  • MANAGER-RAN Integration

    Sept 2009 - Jul 2012

  • Senior Engineer RAN Integartion

    Apr 2008 - Aug 2009

  • Engineer RAN Integration

    Feb 2004 - Mar 2008
• 

  Tech mahindra

  Oct 2014 - May 2015

  Sr.manager offshore delivery

  Tech Mahindra Limited, Pune as Sr. Manager Service Delivery (Acting as a GNOC Manager for KPN BASE BELGIUM) Oct -14 - till date. Role: • Responsible for Managed Services process strengthening of Layer 1 and Layer 2 Survillence for KPN BASE one of the leading Operator of Europe. • To ensure first level Service monitoring & restoration as per defined SLA/KPIs in the Managed Services Contract. • Handling team of 30+ experience engineers of Transmission, CS/PS Core, RAN, IP and performance analysis team responsible for KPI adherence.• To Ensure TT is created and updated (Real Time Updates) in MXPD as per agreed SLA for any (Critical/Major/Minor) Incident or Problem and also proper Subtask is assigned to different Stake Holders for an early resolution of the problem. • To ensure Trouble Ticket Management KPIs are achieved and on time escalation is made during any Crisis Scenario as per the Crisis Manual Escalation Table. • To ensure over all efficiency of L0 and L1 domain of TechM GNOC Pune responsible for offshore MS delivery of Base KPN Belgium 2G , 3G and LTE Network . • Proactively interacting with BASE Duty Manager (DM), Duty Site Manager (DSM) during any Crisis for Fleet Message Proposal, Update and Closure.• Conducting Daily Governance with BASE Incident Change Expert Team & All Domain Leads to discuss the status various Critical Open Incident and Problem TTs and its next course of action for an early closure.• Conducting Weekly Governance with BASE Incident Change Expert Team & Problem Manager to identify improvement plans pertaining to TT Management, Access Registration & Recurring Outages. • To ensure Online Site Access Registration (Book In /Book Out) is maintained and updated properly as per agreed SLA for any activity carried out in the Network Nodes. • Conducting Daily internal reviews with GNOC Head, NPF Head & All Domain Leads to identify action plans for the resolution of any open Major /Medium Incident and Problem Ticket. Show less

• 

  Ericsson

  May 2015 - now

  (Handling Bharti NE Account – 4G , 3G , 2G & Core end to end Deployment ) – Instrumental in Airtel NE 4G Launch & 3G Dual Carrier addition in 900 Band .Role :• To manage delivery 2G, 3G and 4G Network Rollout in 6 states of North East. Implementation of 2G Base Stations, 3G NodeB , 4G eNodeB, BSC ,RNC , Routers & MW Network etc. • Establish Project Plan, Baseline, define project scope, secure the necessary resources & plans & monitor all activities.• Drive Project Execution and e2e follow up with all stakeholders till invoice is raised as per payment milestones agreed in contract. • Responsible for Project Finance planning, budgeting, execution & monitoring of Cost as per EPCQ. Responsible for execution of Project with in agreed UM . • Carrying out Risk Analysis and mitigation plan. • Provide weekly project status reports and performance data to C- and director level management and stakeholders.• Conducting Weekly, Monthly reviews with Customer’s CEO, HUB CTO and CTO on deployment progress and updates. • Running the Project as per PROPS-C standard to keep all deliverable and KPIs as per Global standard. Highlights: • Instrumental in launching 4G for Bharti NESA spread across 6 states, 1900+ FDD & TDD Sites on-aired till date. • Achieved AOP Target of rolling out 1300+ Base Stations (in G900, U900 & U2100, G1800, LTE FDD 1800 and LTE TDD 2300) spread across 6 North Eastern States in the Year 2016-17. • Achieved AOP Target of rolling out 3G-570, 4G-354 Sites spread across difficult terrains of 6 North Eastern States in the Year 2015-16.• Instrumental in rolling out 2G Network in remotest part of North Eastern India to increase Customer’s Business Footprint. • Modernization of BSS network with deployment of new EVOBSC (A over IP) and EVORNC in 6 states .• Received Project Management Excellence Award from ERICSSON India Operations Head Mr. Munish Taneja for outstanding delivery in 2017. Show less

  • Network Program Director

    Oct 2021 - now

  • Customer Project Manager

    May 2015 - Sept 2021