Experience

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  Chambre de métiers et de l'artisanat de région de basse-normandie

  Oct 2009 - Oct 2012

  Research analyst

  * Responsible for data management and quality controls* Planning and realization of qualitative and quantitative studies (analyse ofbusiness sectors, of the economic situation in the region, etc.) in collaborationwith technical experts* Realization of surveys, analysis and presentation of the results* Support the business consultants with data* Participation to the european project NDI (New Deal for Innovation) incollaboration with english partners

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  Ile de france mobilites

  Nov 2012 - Oct 2015

  Project/quality manager

  * Ensuring compliance with the requirements of the contracts regarding servicequality through regular meetings, presentations and the realization of audits* Project Lead of a large customer survey on public transport* Analysis of quality indicators and suggestions for improvement* Creation of tender documents, analysis of tenders and selection of the bestoption (service providers)* Managing service providers and the corresponding projects (survey and audits)* Participating to negotiation meetings about service quality Show less

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  Université de caen normandie

  Jan 2014 - Jan 2015

  Lecturer

  Public: Master 2 "Research and social Analyst"Presentation of the subject "Quality of service in the transportation field"6 hours in 2014 and in 2015

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  Deu b.u.s ag

  Jan 2016 - Dec 2017

  Business development manager bavaria

  * Supporting the CEO in the strategy implementation* Preparation of tenders for selected call for tenders in the public transport field* Monitoring all the project phases of winning tenders: creation of tenderdocuments, participation to sales and negotiation meetings, financial evaluation, etc.* Support in takeovers of german bus companies: main contact of firms andinvolved experts, analysis of business opportunities, presentation to shareholders, etc.

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  Bayerische eisenbahngesellschaft mbh

  Jan 2018 - now

  Project manager stations & passenger information

  *Suivi des projets de mise en accessibilité des gares de Bavière et des projets de nouvelles gares*Suivi des projets mis en place par le gestionnaire d'infrastructure en matiere d'information voyageur et de qualité en gare*Vérification de la qualité des données fournies par les entreprises de transport pour une intégration dans le moteur de recherche d'itinéraires *Création de cartes thématiques relatives aux sujets d'infrastructure (utilisation d'ArcGis)*Réponse aux réclamations concernant la qualité en gare et l'information voyageurs Show less