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Dominique Reid

Dominique reid

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location of Dominique ReidDecatur, Georgia, United States
Phone number of Dominique ReidView Mobile No.
Followers of Dominique Reid133 followers

  • Timeline

  • About me

    Results-Driven Data Analyst | Data Visualization Creator| SQL and R Programmer | Google Certified

  • Education

    • Indiana university of pennsylvania

      -
      Associate's degree

  • Experience

    • Silver sneakers limited

      Nov 2019 - Oct 2020
      Customer service representative

      Resolved 91% of customer complaints and issues, demonstrating effective problem-solving skills and a commitment to customer satisfactionReceived positive feedback from 97% of customers, reflecting a high level of customer satisfaction and appreciation for the quality of service provided

    • Optum

      Oct 2022 - Mar 2023
      Customer care professional

      Received a 98% cSAT rating MoM through managing 40-60+ inbound and outbound calls daily and ensuring timely issue resolution Exceeded performance targets by consistently achieving an average customer service rating of 4.8 out of 5, as evaluated by post-call customer surveys

    • City of east point

      Oct 2023 - Dec 2023
      Administrative assistant

  • Licenses & Certifications