Experience

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  Vertex resourcing

  May 2004 - Dec 2006

  Sr business associate

  • Successfully managed Various IT requirements of the Organization (Vertex UK).• Responsible for issuing quotes to customers from various contractors.• Accountable for issuance of Purchase Orders to Suppliers and getting the order delivered from the contractors to the respective client within the stipulated time.• Involved in making payments to the suppliers promptly for the goods purchased and making sure not to incur any interest on the outstanding balance.• Pivotal in fixing up an appointment with the engineers to move and fix heavy equipment like servers, printers Etc. Show less

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  Cashedge

  Jan 2007 - Mar 2008

  Sr product analyst

  • Actively educated the customer about the expiring support or maintenance agreement.• Offered the clients about the new add-on services that the Company has to offer.• Addressed the daily issues faced by the clients on the support portal and passed the same to the development team.• Instrumental in logging tickets on the sales force on behalf of the customer.• Involved in taking a hands-on approach in working cross-functionally with Engineering, QA, Operations, and other internal teams to identify and resolve client issues.• Reported to the manager in the US about the workload handled by the team and educated him on the team’s performance.• Followed up to deploy the fixes as per the scheduled weekly / monthly maintenance.• Analyzed the priority, and severity and understand the impact of the issues raised by clients/partners• Responsible for resolving technical support issues reported by clients who use CashEdge software to deliver online banking services to their customers.• Managed client expectations, providing timely status updates and ensuring an accurate and complete resolution that meets or exceeds contractual service levels.• Communicated directly with the client’s technical teams to understand business requirements and provide technical recommendations and guidance.• Pivotal in troubleshooting software application errors, server logs, XML code, and other technical information, as required. Show less

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  Oracle

  Sept 2008 - now

  • Responsible to negotiate and agree on SaaS commercial terms for strategic transactions.• Engaged in multiple, complex multi-dimensional commercial negotiations at once.• Instrumental in building relationships with sales leaders, sales developers, and sales teams within region & Cross LOB’s.• Driving commercial ‘best practice’ within our sales cycles.• Leaving Commercial DNA behind in every sales engagement.• Imparting Commercial Sales Enablement training around the region.• Providing feedback to the global cloud steering committee.• Accumulating a comprehensive legal understanding of APAC legislation that concerns customers and prospects, moving to the Cloud• Determining and implementing Corporate/local pricing policy.• Coordinating with Legal, Contracts, Finance, Risk Management, and LOB as appropriate to maintain and post business practices, policies, and procedures. Show less • Responsible to support Account Management in the assigned customer space to retain customers and minimize cancellation• Developed strong support relationship to earn the customer’s trust and be a true customer advocate thereby enabling business growth• Coached customers to maximize the investments they have made in Oracle by driving the adoption of the latest versions of the Product stack in use and enabling the shift to Oracle CLOUD• Accountable to renew Support contracts on time in the assigned territory.• Provided accurate forecast of the renewals business and a clear support renewal plan for the fiscal in their respective accounts.• Strong teaming both with internal stakeholders and with our Support Renewal Partners would be required to ensure that we remain successful in meeting our overall business objectives• XLOB collaboration with Account Sales teams is essential and would be a key success factor in accounts with ULA/Migration/Shift to CLOUD opportunities• Demonstrated ability to facilitate efficiently between Customer and Technical Support Teams in the backend to manage and handle escalations from the field effectively Show less

  • Senior Manager, APAC SaaS Commercial Management

    Dec 2019 - now

  • Account Management Support Renewals

    Sept 2008 - Dec 2019