Experience

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  Shanghai step electric corporation

  Jun 2015 - Aug 2015

  Management consultant intern

  • Consulted on a project that involved the importation and successful launch of a new product line• Performed extensive market analysis that included firsthand market research at multiple product expositions• Mediated negotiations with several potential new clients that led to a new $5 million robotics contract

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  Carebox program

  Jun 2016 - Aug 2016

  Logistics and supply chain intern

  • Coordinated supply chain logistics to fulfill shipments of free support supplies to low-income cancer patients • Implemented a new online inventory management system that eliminated over 85% of previous inventory errors • Overhauled online marketing campaign that improved the click-through-rate of online Google ads by 13.5% in first 2 months

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  American airlines

  Jul 2017 - Nov 2018

  Commodity manager

  • Managed $45M in annual contract spend with over 30 different suppliers at 19 airports in the Southeast region• Negotiated Atlanta Passenger Service and Cabin Clean RFP’s using should-cost analysis that resulted in $868K in total savings• Developed Canada Airport Handling RFP Strategy that included 6 different airports and resulted in $1.6M total savings• Minimized minimum wage impact for Fort Lauderdale Cabin Clean and beat 2018 Goaled Cost target by 8% • Created new tiered Skycap pricing structure strategy in the Fort Myers Passenger Service RFP that reduced annual costs by 6.5%• Advised internal Regional Managing Directors with weekly quantitative analyses to support strategic performance decisions• Engaged Suppliers’ C-Suite Executives to develop improvement plans to optimize processes and meet required SLAs Show less

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  Amazon

  Jan 2019 - Jun 2019

  Area manager

  • Directed 50 associates to become a 1st-ranked team in inbound and outbound operations in the Robotics Storage Platform• Strategized performance plans with in-house analytics tools that improved performance metrics by 14% in first two months• Restructured the inbound staging area by analyzing supply chain data to improve a process bottleneck by 20% • Facilitated the implementation plan of new technological tools that resulted in a 22% increase in efficiency for inbound processes• Collaborated with Senior Operations Managers to develop audits that drove consistent top performance among Amazon network Show less

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  Google

  Jan 2020 - May 2020

  Data engineering & data science - capstone project

  • Developed a scalable solution on the Google AI Platform to predict a company’s response to customer complaints • Automated NLP-based customer feedback processing using an ETL pipeline• Created reproducible production level code adhering to Google’s code review standards• Utilized features like complaint narrative, issues and product with BigQuery, Natural Language API and AutoML Tables

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  Accenture

  Jan 2021 - Jan 2024

  Machine learning & data science - technical product manager

  FAANG Client:• Led 7 person team (4 SWE’s and 3 BA’s) and drove multiple workstreams for product delivery; coordinating cross-functional collaboration and project timelines; while maintaining team cohesion, morale, and delivery through multiple ACN team manager changes and client layoffs, fostering a positive and productive work environment even during times of uncertainty• Presented to Director level executives on a weekly basis, providing updates on project status, risks, and opportunities• Gathered Data Science requirements and used Figma to design a custom web tool that filled key data gaps • Enabled CMO-level Executive Dashboard Reporting by creating a robust data foundation• Designed the Functional Data Model Strategy by finding ways to join disparate tables together, unlocking data’s value• Improved Data Scientists’ operational efficiency by 18% by building operational automations through internal tool integrations, and by mapping out Data Science process flow to solve process pain points• Delivered Change Management by demoing to large-scale 100+ person audiences, creating wikis, and smaller group presentations; ensuring successful adoption of new processes and technologiesMajor Telecom Client: • Developed Tableau Exec Dashboards discovering ~$60M Network Upgrade savings opportunities• Unlocked new Executive Dashboard Reporting, that enabled 26% tech dispatch savings• Created data foundation, by joining disparate datasets, through EDA and client interviews • Analyzed product development data to build a custom web product to reduce call center costs by 26%• Created automated Python script to calculate product rollout KPI’s and metrics, saving 30 mins of manual analysis everyday• Managed Jira User Stories to set priorities and coordinate workstreams across multiple teams Show less

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  Visa

  Jan 2024 - now

  Manager - ai/ml technical product management