Experience

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  Pizza hut

  Jan 1994 - Feb 1998

  Manager

  • Provided customer services and ensured products met company quality standards• Supervised and trained up to 30 employees • Assisted Profit and Loss management by following cash control/security procedures. • Recruited, interviewed, and hired staff. • Conducted performance appraisals and administered disciplinary actions.• Ensured complete and timely execution of corporate & local marketing plans.• Maintained and ordered inventory

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  Mpower communications

  Feb 1998 - Mar 2003

  It help desk representative

  • Responded and diagnosed computer issues with end users and provided resolution. • Resolved and provided directions on complex computer issues. • Ensured that IT service levels were maintained through reviewing, tracking and trending. • Provided advice on the effective use of internal data processing, automated office systems, and data communications.

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  United studios of self defense

  Mar 2003 - Aug 2007

  Manager / chief instructor

  • Managed daily studio operations including customer service, accounts payables and receivables.• Taught and encouraged a diverse group of individuals, including those with disabilities and special needs. • Developed and implemented group and individual lesson plans. • Supervised and trained Assistant Instructors. • Directly responsible for all sales and marketing, including cross promoting with other companies. • Coordinated and judged tournaments and demonstrations. • Attended weekly management meetings, seminars, and training. Show less

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  Megavail, inc

  Aug 2007 - Aug 2008

  Traffic / billing coordinator

  • Communicates traffic functions and capabilities for internal and external customers. • Monitor traffic schedules and exception reports. • Generate revenue, client and inventory reports.• Supported Account Executives to recover any lost revenue.• Provides Account Executive with support for hardware, software, and network connectivity issues.• Managed and generated monthly billing and resolved invoice issues. • Utilized a traffic system to track client's tapes and converted digital files into usable formats.• Documented and troubleshot software and hardware issues. • Coordinated order entry for Zone ad schedules and ensured that workflow for orders were completed accurately and in a timely manner. Show less

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  Molalla communications

  Aug 2008 - Mar 2012

  Help desk/customer support

  • Handle customer inquiries, service orders, complaints, billing questions and payments.• Help with organizational and event planning.• Respond to technical questions and issues regarding software products and technology. • Investigate and track customer issues and provide timely resolutions.• Troubleshoot internet connectivity and email issues in a variety of platforms including DSL, dial-up, and Fiber Optics.• Successfully manage a high-volume workload within a deadline-driven environment. Show less

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  Molalla river school district

  Dec 2010 - Mar 2012

  Member of board of education - position 4

  •Worked to establish a strong vision for our schools, staff and students•Made sure that creativity was one of the cornerstones of our curriculum •Ensured that all of our school facilities were healthy, safe and inspiring for our students

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  Telepacific communications

  Mar 2012 - Jan 2014

  Lnp/disconnect coordinator

  Network provisioning and disconnecting circuits with various local exchange carriers in multiple states. Experience with CMS, FX, Verizon Wise and CSG, AT&T Web toolbar, LEX and Prime Access, Century Link EASE, Neustar SOA and Port PS, Business Objects, PowerTools, MetaSolv/M6, Calix, Adtran, Omnia, RedBack, Numera Footprints and Remedy.

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  Ten tigers martial arts

  Jan 2014 - Mar 2019

  Instructor/ business owner

  Owner and Manager of Ten Tigers Martial Arts. Curriculum development and implementation. Strategic planning and P&L responsibility. Performance Optimization and new business development. Leadership training. Business to Business Marketing. Developing advertising campaigns. Staff training and Development. Tactical Planning. Long range planning. Security Operations. Course Design. Vendor Sourcing.

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  West charleston enrichment academy

  Aug 2017 - Sept 2019

  Instructor
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  Alorica

  Sept 2019 - Jul 2020

  Customer service specialist
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  Redfin

  Jul 2020 - Dec 2020

  Associate agent
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  Pioneer human services

  Dec 2020 - now

  Resident monitor