Experience

• 

  Wipro bpo

  May 2011 - Sept 2013

  Senior technical support associate

  Interact with clients,provide them resolution for simple and complex issue related to Desktop PC's,Laptop PC's,Desktop Accessories,Printer...etc.To provide them with the extension warranty services once there concern's with the PC's taken care off. Checkback with them and get the feedback On Products & Services

• 

  Deloitte usi

  Sept 2013 - now

  1. To manage users access on Deloitte Tax application which uses Microsoft SharePoint 2010, SharePoint 2013, 2016 environment, Help them with customization of list / libraries, creation of sub sites, technical issues, Navigation.2. To manage users access on tax & legal applications.Assisting the users with their technical queries, errors through either spot analysis and fix or routing to appropriate channel of escalation.3. To prepare ServiceNow dashboard displaying workload in and out of the system for different projects.4. Preparing life cycle workflow for incident, Request item and problem management.5. To prepare reports and take calls with product owners, Development team acts as bridge between them to identify and resolve critical issues.6. To provide classroom training on different projects to peers and sub ordinates.7. Creating content, writing and publishing technical knowledge documents and review and update them to include most recent changes. Show less

  • Assistant Manager

    May 2023 - now

  • Senior Analyst

    Aug 2018 - May 2023

  • Analyst

    Feb 2016 - Jul 2018

  • Technical Support Analyst

    Sept 2013 - Jan 2016