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Lissette Trujillo

Lissette trujillo

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location of Lissette TrujilloMiami-Fort Lauderdale Area
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  • Timeline

  • About me

    Director of FPL Customer Care Center

  • Education

    • Nova southeastern university

      -
      Master of science (ms) chemistry

    • Florida international university

      -
      Bachelor of science (b.s.) chemistry

  • Experience

    • Florida power & light

      Sept 2001 - now

      • Director of Customer Care

        Oct 2023 - now

      • Senior Manager, FPL Customer Care Center

        Nov 2021 - Mar 2025

      • Manager of Strategy and Performance

        Mar 2021 - Nov 2021

      • Product Manager

        Oct 2018 - Mar 2021

      • Senior Process Specialist

        Oct 2017 - Oct 2018

      • Manager of Operations

        Jan 1997 - Oct 2017

      • Outbound Supervisor

        Jun 2005 - Aug 2006

      • Customer Care Inbound Supervisor

        Sept 2001 - Jun 2005

  • Licenses & Certifications

    • Certified usability analyst

      Human factors international

    • Lean six sigma green belt certification

      Florida power & light company
      Jul 2019

    • Lean six sigma yellow belt certification

      Florida power & light company

    • Scaled scrum product owner certified (sspoc)

      Scaled agile, inc.
      Jun 2020