Experience

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  Philips circuit assemblies/group technologies

  Jan 1987 - Mar 1996

  Group leader

  Assign work, assist, instruct and audit employees, Assist and instructs employees in proper methods or procedures. Provide proper material and tools. Insure program commitment and priorities are being worked; Supervised 60-150 personnel. Responsible for all personnel issues; Assist and instruct employees in proper methods and procedures. Insure program commitment and priorities were being worked. Responsible for quality of product and on time deliveries to the customer; Implemented KANBAN on production floor; Responsible for the control and monitoring of the flow of purchased material, assembled parts and related documents to meet prescribed production schedules and to identify problems, deviations and or constraints which may impact production and schedules; Investigate inventory count errors, identify cause(s) of variance using Triton reports and analyzing transactions, resolve and correct discrepancies in a timely manner, report findings and suggest corrective actions.Assisted with implementation of KANBAN production lines, including establishing database, training of personnel on Triton, developed flow process and procedures with product andmaterials and the inventory system. Show less

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  Powercerv, inc

  Apr 1996 - Nov 2002

  Support technician

  Member of the Support team, responsible for case resolution; performed software release quality assurance; interface daily with the Support Manager to communicate effectiveness and issues; provided on-site training to customers as needed; updated training and user documents; provided application expertise to customers and PowerCerv consultants as required.

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  Verticent

  Dec 2002 - Oct 2012

  Sr. application support specialist

  Senior member of the Support team, responsible for every aspect of case resolution; maintained Numara Track-it system; performed software release quality assurance; interface daily with the Vice President of Operations to communicate effectiveness and issues; coordinated the activities of all onsite and contract development resources; provided on-site training to customers as needed; wrote statements of work and enhancement development and training documents; provided deep application expertise to customers and Verticent consultants as required. Show less

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  Ashlee software solutions, inc.

  Nov 2012 - now

  Co-owner / vice-president

  Microsoft Certified Professional focused on providing ERP Support, Quality Assurance and Training to the Metals Service Center and Made-to-Order Manufacturing Industries; Experienced teaching and supporting user interaction within Microsoft Dynamics CRM 2011 and Verticent ERP modules. Specializing in Microsoft Dynamics CRM 2011 Implementation, User Training; Expert in perrforming Quality Assurance and Business Analysis tasks, writing Design Documents, Training & User Guides and Statements of Work. Show less