Experience

• 

  Jabil

  Sept 2011 - Mar 2013

  Business DevelopmentSelling the excess and obsolete warehouse stockPurchase order / Sales order managementSingle point of contact (SPOC) for the customerCreate shipping documents in SAPReporting Purchase order / Sales order managementManage import-export documentationData management in SAPCreate shipping documents in SAP

  • Sales coordinator / Freight forwarder

    Aug 2012 - Mar 2013

  • Shipping clerk

    Sept 2011 - Jul 2012
• 

  Dhl global forwarding

  Apr 2013 - May 2022

  Business development, as regional commercial ownerOwning 5 different accounts as Aftersales manager from differentsectorsDesign unique solution for customer needsManaging reports and statistics,driving corrective actions to achievesettled business critical targetsIdentifying projects above the scope of services, prepare a businesscase and track executionLead proactive suggestions for continuous improvement, driving costreduction and deliver new projectsCreating pre-agreed monthly & quarterly Customer reportsEscalation management, problem solvingPreparation, participation & follow-up of Customer Business ReviewMeetingsProject management. using Lean and Six Sigma toolsWorking on customer cost saving projectsSupporting implementationEDI & IT project managementOwning one VBA Robotics project Show less

  • Regional Aftersales Manager, Europe

    Nov 2017 - May 2022

  • Regional Customer Program Manager, EMEA

    Oct 2015 - Nov 2017

  • Customer Relations Specialist

    Apr 2013 - Oct 2015
• 

  Kuehne+nagel

  May 2022 - now

  Integrated logistics business manager

  Performing E2E 4PL solution in the EMEA Region for a Global HighTech CompanyManaging EMEA Supply Chain, including warehousing and alltransportation modes with 50Mio EUR yearly budgetEnsuring customer satisfaction and responsible for all KPI’s metStrategic Roadmap ManagementStrategic Sourcing, managing and leading RFQ’sContract ManagementFull P&L responsibility with financial forecasting, Revenue and costoptimizationResponsible for optimizing Supply Chain and Logistics servicesaiming for cost reductionTranslating Global Strategy to actionsKey contact person to understand Customer strategy in order todevelop opportunities to grow the overall businessManaging, developing & coaching 18 direct reports in two locationsacross EuropeSet up goals and objectives for dedicated teamOversees implementation to ensure alignment with customerexpectations and financial objects are metOwner of Customer review meetingsAccountable for NPS, eNPS. Show less