Experience

• 

  @ kaffe

  Nov 2012 - Jan 2013

  Manager

  Manager in the morning

• 

  Impresos dos m

  Jul 2015 - Jun 2016

  Graphic designer

  Diseño Gráfico, pre- prensa digital, sublimación, vinilo de corte, atención al cliente y pos-prensa.

• 

  Freelance.

  Jan 2016 - Jun 2018

  Freelance web graphic designer
• 

  Alon detergentes

  Jun 2016 - Jan 2018

  Graphic designer & social manager
• 

  Alorica

  Jun 2018 - now

  Support agents and supervisors at doing their best to follow the standard of day to day operations process. Uncover, help, and improve any area of the operation process.•Voice LOB from September 2023 to January 2024.-I was able to extract raw data from the client's tools and create an efficiency report in Excel. This helped the production team identify trends and behaviors. At the same time, I was able to help some team managers improve their coaching plans.•Currently working with a Messaging LOB.• Support Coach Team Manager- Guiding new team members.- Planning and scheduling support coaches to new hires sessions.I had the opportunity to optimize processes like show-rate control, learning evaluations, and other process.I recently created a report to measure a product's pitch performance, capturing the insights from a workflow on Slack and comparing them with other data sets.Now all lines of business have their slack workflow that notifies the team manager or other staff member about the sales and pitch they are doing under certain criteria. All this without disclosing the customer information to the other team members. Finally, all the data is collected in real-time on a Google sheet where a dedicated team can keep track of it. Show less

  • Senior Team Manager

    Sept 2023 - now

  • Operations Team Manager

    Mar 2022 - Sept 2023

  • Support Coach Specialist

    Feb 2021 - Mar 2022

  • Bilingual Customer Service Representative

    Jun 2018 - Feb 2021