Joshue Ramón Alonzo

Joshue ramón alonzo

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location of Joshue Ramón AlonzoDominican Republic
Followers of Joshue Ramón Alonzo176 followers
  • Timeline

  • About me

    Senior Team Manager | Leadership & Data Analyst

  • Education

    • Universidad autónoma de santo domingo

      2013 - 2020
      Licenciatura management and creativity

      Activities and Societies: Facultad de Artes Proyectos Varios

    • Universidad apec

      2017 - 2017
      English inmersion program languages
  • Experience

    • @ kaffe

      Nov 2012 - Jan 2013
      Manager

      Manager in the morning

    • Impresos dos m

      Jul 2015 - Jun 2016
      Graphic designer

      Diseño Gráfico, pre- prensa digital, sublimación, vinilo de corte, atención al cliente y pos-prensa.

    • Freelance.

      Jan 2016 - Jun 2018
      Freelance web graphic designer
    • Alon detergentes

      Jun 2016 - Jan 2018
      Graphic designer & social manager
    • Alorica

      Jun 2018 - now

      Support agents and supervisors at doing their best to follow the standard of day to day operations process. Uncover, help, and improve any area of the operation process.•Voice LOB from September 2023 to January 2024.-I was able to extract raw data from the client's tools and create an efficiency report in Excel. This helped the production team identify trends and behaviors. At the same time, I was able to help some team managers improve their coaching plans.•Currently working with a Messaging LOB.• Support Coach Team Manager- Guiding new team members.- Planning and scheduling support coaches to new hires sessions.I had the opportunity to optimize processes like show-rate control, learning evaluations, and other process.I recently created a report to measure a product's pitch performance, capturing the insights from a workflow on Slack and comparing them with other data sets.Now all lines of business have their slack workflow that notifies the team manager or other staff member about the sales and pitch they are doing under certain criteria. All this without disclosing the customer information to the other team members. Finally, all the data is collected in real-time on a Google sheet where a dedicated team can keep track of it. Show less

      • Senior Team Manager

        Sept 2023 - now
      • Operations Team Manager

        Mar 2022 - Sept 2023
      • Support Coach Specialist

        Feb 2021 - Mar 2022
      • Bilingual Customer Service Representative

        Jun 2018 - Feb 2021
  • Licenses & Certifications

    • Coding for data

      Sololearn
      Jan 2025
      View certificate certificate
    • Data analytics essentials

      Cisco networking academy
      May 2025
      View certificate certificate
    • Diseño grafico avanzado

      Instituto nacional de formación técnico profesional - infotep
      May 2014
      View certificate certificate
    • Liderazgo 360. educa, innova, emprende... impacta

      Red iberoamericana de jóvenes líderes
      Jul 2016
    • Prevención de incendios

      Macroseguridad-maseg
      Nov 2023
    • Introduction to data science

      Cisco networking academy
      May 2023
      View certificate certificate
    • Sql

      Sololearn
      Dec 2024
      View certificate certificate
    • Design thinking: innovación centrada en las personas

      Crehana
      May 2020
      View certificate certificate
    • Managing your time

      Linkedin
      Apr 2017
      View certificate certificate
    • Sql server

      Instituto nacional de formación técnico profesional - infotep
      Nov 2024
  • Volunteer Experience

    • Press Secretary

      Issued by Asociacion de Estudiantes Universitarios de Cabrera (ADEUCA) on Jan 2019
      Asociacion de Estudiantes Universitarios de Cabrera (ADEUCA)Associated with Joshue Ramón Alonzo
    • Voluntario

      Issued by Defensa Civil República Dominicana on Jan 2008
      Defensa Civil República DominicanaAssociated with Joshue Ramón Alonzo