Experience

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  Others

  Jan 1997 - Jan 2000

  Technical writer

  Domain Exposure: ♦ Computing, Networking & Security ♦ Telecom ♦ Healthcare ♦ Costing ♦ Online Stock Trading ♦ Crime & Criminal Information Systems ♦ Sales & Distribution ♦ Finance

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  Siemens

  Jan 2000 - Jan 2006

  Lead, technical writer

  Leading a team of 6 writers. Pioneered the integration of the first Online User Assistance system into the product. Published white papers for it and did onsite user studies to enable a customer-focused integration of information with the product.

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  Huawei technologies india

  Aug 2006 - Jul 2010

  Head, information development group

  Heading the group of 35 information developers for Huawei's Applications and Softwares division and responsible for setting the vision and business plans for Information Development.

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  Juniper networks

  Jul 2010 - Jul 2016

  Manager, information & learning experience

  Heading a 14 member team of senior information developers for Juniper's Junos Operating System and Core Routers.

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  Ericsson

  Aug 2016 - Nov 2019

  Head, customer product information & developer training

  Leading the information transformation for a Business Area with focus on virtual-assistants, chatbots, and Intelligent Content using AI-based solutions built on a four layered content architecture with Ontologies & Semantics. Centered on delivering an integrated, unified, holistic Intelligent Content experience to our customers. Heading a large global team comprising of close to 60 information developers, instructional designers, information architects, content strategists, content production experts, project managers, language editors, and multi-media experts - focused on providing the next-generation information deliverables for Ericsson's suite of products for Mobile Transport and in the Solution Area Packet Core domain with the roadmap of transitioning to Cloud and 5G.Headed the team across California, Vancouver, Bangalore, Chennai, Budapest, Jovas, and Beijing for a period of two years and consolidated to Bangalore & Beijing. Built a CoE in Bangalore with a local team of 20 information experts. Show less

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  Synopsys inc

  Nov 2019 - May 2023

  Technical publications & customer education services
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  Radisys corporation

  May 2023 - now

  Director - techcom
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  Radisys

  -

  Director - information engineering