Experience

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  Cognizant technology solutions

  Dec 2010 - May 2013

  Senior system engineer
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  Truven health analytics

  Jun 2013 - Jan 2014

  Servicenow consultant
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  Genpact

  Jan 2014 - May 2015

  Consultant
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  Accenture

  Jun 2015 - Nov 2016

  Servicenow consultant
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  Cloudgo

  Nov 2016 - Apr 2018

  Servicenow consultant
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  Marina bay sands

  May 2018 - Sept 2020

  Solution consultant
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  International sos

  Oct 2020 - Aug 2022

  Solutions engineer

  I held sole responsibility for overseeing the ServiceNow Application, encompassing tasks ranging from managing its licensing, vendor relationships, and the implementation of new features and products. Additionally, I ensured the monthly release of updates to key stakeholders and maintained instance security by implementing recommended security hardening measures.

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  Servicenow

  Aug 2022 - now

  Senior technical consultant

  Within the Customer Outcomes APJ team, my role encompasses a wide array of responsibilities. I actively participate in pre-sales activities, engage in product implementation, and conduct comprehensive configuration reviews, with a particular focus on CSM and FSM, while remaining open to additional responsibilities as needed.