
Timeline
About me
Customer Service Administrator
Education

Piper high school
2010 - 2014High school diploma 12thActivities and Societies: Drumline, Jazz Band, Jazz Quartet, Honor Society, Intermediate Choir, Men's Choir, and Gospel Choir.

Florida atlantic university
2014 - 2015Business administration and management, generalActivities and Societies: Alpha Epsilon Pi Due to health reasons and familial circumstances at the time, I could not complete my education.
Experience

Southwest ranches independent owner
Jun 2010 - Jul 2010Ranch hand
Mcdonald's corporation
Apr 2013 - Mar 2014Crew member
American care inc.
Jul 2015 - Mar 2020Access associate/ community resource coordinator
Sterling distributors
Aug 2020 - Oct 2021Warehouse associateAssisted in all aspects of the Warehouse process from Inventory Management, Order Pulling, Packing, and Shipping. Also learned Invoicing on the program called NetSuite.

Allstate
Oct 2021 - May 2023Customer service team managerI have a 440 License from the State of Florida, to pursue customer service in the Insurance industry. Manage all things customer service related from top to bottom. Auto, Home, Boat, Condo, Renters, Motorcycles, and Recreational vehicles. I onboard, perform sales, organize/receive client documentation, resolve majority of client inquires both through live calls, and the service email requests.

Innovative insurance solutions
May 2023 - nowAdministrative consultant
Licenses & Certifications

Insurance agent, accident, health, life, variable life & variable annuities
Florida department of financial servicesMar 2018
Adobe certified
AdobeMar 2011
440
Florida department of financial servicesOct 2021
Languages
- spSpanish
- enEnglish
- haHaitian creole
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