Experience

• 

  Various schools

  Aug 2012 - May 2019

  Primary montessori teacher

  Led 3-6-year-old classrooms, totaling seven years of combined teaching experience.

• 

  Airgas national carbonation

  Nov 2019 - now

  - Trained new team on research and resolution procedures, provided continuing support through regularly scheduled conference calls- Constructed SOP documents for specialized areas of disputes, improving team members accuracy and efficiency - Provided quality data reports and analysis to establish performance metrics and audit of colleague’s work. -Spearheaded project to clear 1400 accounts extended to separate regions of the company and reclaim divisional revenue-Researched the underlying issues and resolved billing discrepancies on 500+ accounts while providing excellent customer communication- Implemented process improvements to bring category of customer issues from 300+ open days to being completed within 90 days

  • Systems Analyst

    Jun 2022 - now

  • Team Lead - Disputes Resolutions

    Aug 2020 - now

  • Dispute Resolution Specialist

    Nov 2019 - Aug 2020