Experience

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  Impulse

  Mar 2003 - Aug 2003

  Trainer

  Hard-Core Marketing for Poster Size Coloring Books, Indian Express, Disnep, Oxford Dictionary.

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  Convergys

  Nov 2003 - Dec 2006

  Supervisor, dm & trainer

   Leading the CCO Team of 45 People to manage and control the day to day operations performance.  Provide troubleshooting support for all Tier 1 and Tier 2 escalations and coordination for all call routing issues.  Compiling daily exception reports & investigation of problem areas  Responsible for the optimum utilization of resources, trend analysis, MIS and Client reports and process improvements.  Manning of Chat Rooms to provide the online support to the Clients & Top Management.  Handling a Generic E-Mail Box to provide the support, daily report and resolution to the discrepancies of the Clients and Team Leads.  Developing various customized reports as per the Client requirement.  Allocating Projects to the team in the beginning of the shift and mentoring them.  Participating in rapid response calls to minimize system downtime and regular updates to all levels management.  Generation and distribution of Schedule Adherence report from IEX.  Updating schedules from Exception management tool to IEX.  Creating Tickets by calling Helpdesk to report any issue like if there’s any PC damage any problem in any software, making ID’s of the new Joiners, etc.  Responsible for data entry and monitoring IEX, Center View on a real time basis to ensure performance is within pre-set parameters.  Monitoring the ID generation process and ensuring there is no Productivity loss due to ID issues.  Managing lateness and monitor sick leave within team (including breaks, lunch and training times) and document it in the corresponding team tracker.  Measure team on Productivity targets and timely conduct Contests to drive operational excellence.  Ensuring daily, weekly and monthly reports/trackers are completed and thereby communicated to the relevant teams. Key Highlights:  Brought 200 new projects from Client by showing excellence in the productivity and accuracy and helped in globalizing the whole system. Show less

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  Core bpo

  Jan 2007 - Dec 2007

  Sr. project coordinator

  Key Highlights:  Coordinating PMO support from offshore for delivery model.  Leading the Migration team - 30 resources (including Team Members, Team Leaders, Asst. Managers & Managers).  Handling IT issues like Creating Tickets by calling Helpdesk to report any PC Crash, any problem with software, applications, Tools, etc.  Keeping all Managers (AVP & CEO) informed of every attendance and performance issue.  Developing customize reports for Finance team and operations team  Generation and analysis of various analytical project reports & MIS reports to support Transitions.  Taking Care of Hotel Bookings, Airline Tickets, forex and scrutinizing of Bill Payments.  Coordination with UK team and Clients to ensure the smooth functioning of the whole Process.  Helping & Coordinating in International Business Visa & Work Permit Process. (UK, US, Zimbabwe ,Australia)  Conducting the training program for the new resources.  Collating, monitoring, tracking and reporting project information.  Compiling, Maintaining & Distributing the Daily & Weekly Transition Reports and Billing Data of Migration Team (Weekly/Monthly).  Coordinating with Support functions (Recruitment, Training, HR, IT, Infrastructure) for various day to day activities.  Leading the business analyst group for the accounts and ensuring proper onsite Knowledge Capture & offshore Knowledge Transfer by the team.  Administration of a process for reporting progress on key project metrics including circulation of Periodic Project Status Reports (including risks and issues).  Presenting updated reports for all levels of business to identify the status of the project in terms of milestones achievements.  To track the various projects and proactively inform the management of any potential slippages, hurdles and concerns.  Review/inspect projects for adherence to Project Management Process.  Periodically Review and improve upon the Project Management methodology. Show less

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  Patni computer systems

  Oct 2008 - Sept 2009

  Assistant manager - pmo & marketing

  Key Deliverables:  Driving Balance Scorecards (BSC) in Operations every month for various service lines like Insurance Asset Admin, F&A and Telecom.  Weekly follow up on Action items with Operations team.  Collating & Distributing Marketing Highlights & Lead Report.  MIS & Reporting for Pipeline Management and Content Update, Data Evaluation and validation.  Periodically Review and improve upon the Project Management methodology.  Facilitating Program Office meetings and documents for review / sign-off.  Compiling & Distributing the Daily & Weekly Reports and Trackers.  Liaise with other departments for gathering required information for content building and drawing proposals.  Seeking required data from professional bodies and other sources. Key Highlights:  Built Databases for the business inside sales team of Business Development.  Spot trends, analyze data and thereby provided fact based recommendations.  Developed marketing presentations to support the global sales team, including the client executives.  Driving various Business operations initiatives for achieving Operational Excellence.  Accountable for business development initiatives like campaign database management, account mapping of named accounts and various researches.  Market Research & Analysis and providing business decision support to the leadership team.  Downloading customized leads as directed from Hoovers/Jigsaw for different geographies for Inside Sales Team for Business Development.  Researching the procured data to obtain contact details such as designations, multiple contact names, emails, phone numbers etc.  Scrubbing and cleansing of data against the existing leads to avoid duplicity.  Conducting regular industry research involving market research, mapping of potential clients search, collating prospects information, company profiling, database on contact information and maintaining daily and weekly reports of the same. Show less

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  Team effort international

  Jan 2010 - Mar 2015

  I am a Channel Partner with a California based Multi National Company having existence in Global Market since last 10+ years operating in more than 73+ countries. We have launched a Unique technology (Video - Email) driven business on internet and as a Team are looking for key people in ASIA and all over the Globe for Partnership who are on the lookout for diversification or looking out for a Powerful Primary or Secondary Source of Income. Incredible Income Potential to Earn in Lacs ( Million Dollars) per week. Show less

  • E-entrepreneur & Video Streaming Consultant

    Jan 2010 - Mar 2015

  • President Club Member

    Jan 2010 - Mar 2015
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  Z premium oil

  Apr 2014 - now

  Ceo

  Established in the year of 1975, we, Jenson & Jenson Lubricant, are counted among one of the eminent organizations, engaged in wholesaling and trading a commendable range of Engine Oil, Compressor Oil, Transformer Oil, Mobil Oil, Starter Oil, Cardium Compound, Petroleum Jelly, Vacuum Pump Oil, Sewing Machine Oil and much more. Accurate composition, longer shelf life, safe usage and free from impurities are some of the features of our offered range of products. The range offered by us sourced from authentic vendors of the industry, who develop these products as per the industry set guidelines to attain highest benchmarks of quality. To meet the demands of customers, these products are provided in different quantities at industry leading prices. Owing to our vast distribution network, we have been able to dispatch the offered range in stipulated time-period. We are working under the guidance of our mentor Mr. Sudhir Jain (Proprietor). Show less