Experience

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  T-systems

  Mar 2010 - Oct 2010

  System administrator

  Trained in :- Linux and Windows system administration- Linux and Windows scripting- Database administration, SQL scripting- CCNA basicsMain responsibilities:- Ticket handling, DB and Windows administration, User rights etc.

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  Accenture technology solutions

  Nov 2010 - May 2013

  Main responsibilities:- Development based on functional design, change request or defects - Defect management, Unit testing - Review of functional design, Giving estimates - Writing functional design Main responsibilities:- Lead developer for software upgrade, Sessions with Open Text experts- Write technical and functional design- Deputy of development team lead, Interviews for new team members- Teaching and coaching of new team members- See description of Junior Streamserve Developer Main responsibilities: - Develop code in Streamserve software, Estimates of development time, - Review of functional design, Creation of deployment guidelines- Unit testing, Defect management- Teaching new team members, Communication outside of team

  • Integration Specialist

    Nov 2012 - May 2013

  • Streamserve / Open Text developer

    Aug 2011 - Oct 2012

  • Junior Streamserve Developer

    Nov 2010 - Jul 2011
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  Cassacloud

  Jun 2013 - Nov 2019

  - Management of customer contract lifecycle.- Manage most complex projects for the customer.- Provide general Account management activities for customers.- Organizes reviews and manages the daily activities of the Customer Service.- Mentor and train delivery team in order to deliver highest quality services to the customer.- Work effectively across the organization in resolving customer issues.- Develop and maintain strong relationships at all levels within the customer organization.- Help the customer streamline the workload.- Align project delivery expectations.- Create and maintain processes and documentation needed to deliver services to customer. Show less

  • Customer Success Manager

    Oct 2017 - Nov 2019

  • Consultancy Team Lead

    May 2015 - Sept 2017

  • Sr. CRM Consultant

    Jun 2014 - Apr 2015

  • CRM Consultant

    Jun 2013 - May 2014
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  Ness digital engineering

  Nov 2019 - now

  Manager consultant & pmo