Christina S Daniels

Experience

• 

  Veritiv Corporation

  Jul 2014 - now

  • Responsible for the day to day operation of the Customer Service Teams• Provide overall direction determine customer requirements manage expectations allocate resources guide problem solving activities determine staffing needs and help develop the Customer Service Representatives• Develops tracks and reports key service performance measurements• Develops and implements approved process and/or operational improvements• Coordinates unit activities with other functions• Responsible for monitoring activities of customer service representatives ensuring employees are meeting performance measures relating to customer satisfaction• Develops and implements approved processes and or operation improvements • Identify, monitor and resolve potential problematic issues for the team and customers including service failures etc.• Solves a range of straightforward and complex problems; analyzes possible solutions using standard procedures• Developed and implement Customer Relationship Management tool, through Salesforce called CEI (Customer Experience Initiative) Show less

  • Salesforce Administrator

    Sept 2021 - now

  • Customer Experience Team Manager

    Jul 2014 - Sept 2021