Colleen Taylor

Experience

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  Sapphire Technology

  Aug 2004 - May 2006

  Team Lead/Technical Consultant

  • Create and maintain training manuscripts for team; create daily Excel productivity reports for management• Resolve and support issues in a timely manner, utilizing Oracle applications in module supported systems• Identify production issues in the XML Schema and work with production DBA to correct issues• Manually provision/bill, Business and Consumer customers that have fallen out of CRM and push through work-flow • Script implementations using Java Script, and PL/SQL, Toad, Strider ( XSD)• Managing and manipulating data using Excel, PL/SQL on the Oracle CRM database and SQL on the master billing database• Collaborated in the creation of Oracle(Toad)• Maintained and tested script(s) for the use of XML, MCDB Show less

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  World Changers Church International

  Jul 2006 - May 2011

  Vendor Service Lead/Quality Assurance Lead

  • Operate as liaison between banks, vendors and WCCI Ministry to ensure all requirements are met.• Build Excel reports to reflect call center performance and forward to upper management.• Analyze business issues and create Excel and Word documents reflecting applicable analysis specifications.• Implement and maintain workflow processes between departments• Notify IT Department and Web Developers of all outages or discrepancies experienced within site or database.• Aid in testing and researching resolution for errors stemming from ministry websites.• Support end users experiencing challenges accessing ministry website site. Process transactions and utilize web downloads via site.• Communicate regularly with technical, applications and operational staff to ensure database integrity and security• Assist in the design and implementation of a data warehouse for Donor Direct.• Manage all Revenue affiliated processes flowing in and out of each individual ministry departments• Prepare requirement documentation, month-end reporting for Accounting and other Management teams utilizing Outlook, Word and Excel.• Utilize Excel queries and budgetary calculations to perform cost benefit analysis and develop business cases for each individual ministry department. Show less

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  British Airways

  Aug 2011 - May 2013

  Executive Service Agent

  • Assist customers with creating, editing and cancellation of flights, hotel bookings and ground transportation • Aide and assist with supervisory support to update airline scheduling and payment processing • Document all actions and communications within the reservation system of Amadeus • Work with directly with airlines to resolve problem situations • Handles inquiries and requests for changes to air itinerary received from Customer Care and Quality teams • Responsible for processing ticket exchanges and refunds with companies international departments Show less

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  Beaches Family Eye Care

  Jan 2015 - now

  Business Office Manager

  • Established and maintained working relationship with insurance companies, vendors and other health care organization. • Increase in sales by 48% , including patient retention in less than a year • Initiated HIPPA related compliance policies and guideline • Manage medical coding, billing and collections, scheduling and medical record maintenance • Developed reports and oversee monthly budget for the practice • Negotiate with various insurance companies as pertains to reimbursement • Successfully implement and refine new projects • Ensure patients are checked in and out,monitor files,schedule appointments • Assist with Patient Tech testing as needed Show less