Quincy Audrey Esteban

Experience

• 

  Ace Hotel & Suites

  Mar 2012 - Apr 2012

  Front Desk Associate

  Meet and Greet; Transacts using POS, performing accounting and clerical tasks; In-Charge of Spa Souvenir Shop Inventory and Sales

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  IHG Hotels & Resorts

  Oct 2012 - Apr 2013

  Guest Relations Officer

  IHG Academy InternshipHandling VIP Profiles and Group Resumes; Communicate through basic Japanese and Thai Language (Hotel Conversations)

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  IHG Hotels & Resorts

  Mar 2014 - Apr 2014

  Guest Service Agent

  Answering guests queries thru phone and provides general information; Transferring calls for different departments (External and Internal) and serves as directory assistance; Taking guests request and In room dining orders using Micros; Responsible for the emergency hotline; Setting up automatic and doing manual wake up calls.

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  IHG Hotels & Resorts

  Jun 2014 - Jan 2021

  Conducts shift briefings; Supervise front office operations during assigned shift including compiling occupancy statistics, supervising group bookings and assisting with serious complaints; Supervise cashiering activities including irregular payments, credit policies and facilities, cash security procedure; Working with Line Manager to ensure departmental performance of staff is productive; In Addition, In-Charge of handling departmental payroll using CivilSoft System; Influential training and managing of colleagues; Supports and covers Duty Manager on shift whenever operation requires. Show less Holder of the Q1 Front Runner Award(InterContinental Hotel Groups Year 2015)Winner of 2015 - Certificate of Excellence from Trip Advisor.Holder of the Q3 Front Runner Award(InterContinental Hotel Groups Year 2014)Check In and Check Out, answering guest queries, makes reservation, perform guest request and make sure that it is done properly; Ensure guests and members are greeted upon arrival and are provided with prompt service, professional attention and personal recoginition; Responds appropriately to guest complaints, solicit feedback and build relationships driving continuous improvement in guest satisfaction; Sell hotel services as appropriate to generate increased revenue; Ensure security of cash and safe deposits, keys and floats; Taking messages for management and guests efficiently. Show less

  • Cluster Credit Supervisor

    Feb 2019 - Jan 2021

  • Front Desk Supervisor

    Nov 2015 - Feb 2019

  • Front Desk Agent

    Jun 2014 - Nov 2015
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  IHG Hotels & Resorts

  Mar 2021 - Oct 2022

  Accounts Supervisor

  100% CSA 2021 - 2022

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  IHG Hotels & Resorts

  Jul 2023 - now

  Cluster Assistant Credit Manager