Igor Saglier

Développeur logiciel

943 followers

Paris, Île-de-France, France

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Timeline
About me
Head of technologies profiling of Orange France
Education
- ESIEE Amiens
  2000 - 2003
  Ingénieur Réseaux informatique et de télécommunication
Experience
- Unilog
  Jan 2003 - Nov 2005
  Développeur logiciel
  Développement au forfait sur des applications d'un constructeur automobile (site web de vente de pièces détachées en Europe, application de gestion du recyclage des pièces des voitures)
- Steria
  Dec 2005 - Dec 2006
  Analyste Java / J2EE
  Pilotage du développement de modules bancaires dans un contexte international (off-shoring en Indes, intégration frameworks développé au Canada)Développement Java, Perl, Shell sur des applications de gestion d'un opérateur télécom
- Steria
  Feb 2007 - Jan 2009
  Support leader of Customer Front End applications
  - Improving customer experience (managing complex complaints)- Managing action plan to fix bugs and to improve the Quality of Service (QoS) of my applications (4 applications)
- Orange
  Aug 2009 - now
  From January 2014 to March 2015: Technical leader of the Performance Assurance Factory team - Defining performance service package (10 Orange Business Units)- Managing 4 performance expertsFrom August 2012 to December 2013: Performance expert- Creation LCRI (LifeCycle Reliability Improvement) method which evaluate the reliability of service components- Deploying LCRI (troubleshooting before and after applications deployment, requirement design, integration in the release management process) From March 2010 to July 2013 - Project manager : - Deploying CA Technologies APM toolFrom August 2009 to March 2011 - CRM Consultant Show less
  - Head of the technologies profiling of Orange France
    Nov 2021 - now
  - Head of the problem and change management of the IT of Orange France
    Jul 2021 - Oct 2021
  - EPIC Owner of the service supervision hosted on the cloud of Orange France
    Oct 2019 - Jun 2021
  - Site Reliability Engineer
    Apr 2015 - Jun 2021
  - IT consultant
    Aug 2009 - Mar 2015
- Groupe AFNOR
  May 2016 - now
  Expert au sein de la comission nationale de la qualité logicielle
- ISO - International Organization for Standardization
  Jun 2016 - now
  ISO/IEC 30105-8 project editor : Continual performance improvement (CPI) of ITES-BPO
  Je contribue à la standardisation internationale sur les questions de management des services (séries ISO/IEC 20000, et ISO/IEC30105) et de la gouvernance IT (série ISO/IEC 38500). Le comité en charge de ces standards est le l'ISO/IEC JTC1 SC40. Il regroupe 33 pays.Mes principales réalisations sont : 1- Project Editor du technical Standard ISO/IEC TR 22446: Processus d'amélioration continue des performances intégré au système de management des services (SMS) défini par ISO/IEC 200002- Project Editor au standard international ISO/IEC IS 30105-8: Processus d'amélioration continue des performances intégré à la série ISO/IEC 30105 (outsourcing des business process)3- Contribution à la spécification technique ISO/IEC TS 20000-15: Application des principes "Agile" et "DevOp"s dans un système de gestion des services Show less
Licenses & Certifications
- Excellence award
  ISO - International Organization for Standardization
  Jun 2023
- MSP, Foundation, certification
  ORSYS
  Nov 2016
- ITIL® v4 Foundation
  PeopleCert
  May 2025
- Masterclass Experience Client
  Grenoble Ecole de Management
  Jan 2023
- Labellisation formateur
  Cnam
  Jan 2020
Honors & Awards
- Awarded to Igor Saglier
  Orange Innovation Award - Performance & Architecture COMEX Orange Jun 2013 Project title : L-CRI (Life Cycle Reliability Improvement), how do we design application with 0 technical and user’s incident in less than 1 day. Project description : L-CRI is a process that allows you to “score” and predict, in less than one day, the efficiency of an application in its operational environment, regardless of its specifications.Projet strength :Reducing time to decision-making by strengthening links between the company’s craftsmanships, between… Show more Project title : L-CRI (Life Cycle Reliability Improvement), how do we design application with 0 technical and user’s incident in less than 1 day. Project description : L-CRI is a process that allows you to “score” and predict, in less than one day, the efficiency of an application in its operational environment, regardless of its specifications.Projet strength :Reducing time to decision-making by strengthening links between the company’s craftsmanships, between technologies, between hierarchical relationships, and between applications providing shared services around a common content. Show less